Senior System Specialist, WMS
About The Position
The Senior System Specialist, WMS is the senior on-site systems expert supporting warehouse management systems and related technologies. The role combines operational systems support and troubleshooting with subject matter expertise to promote system performance, user adoption, and continuous improvement focused on systems and hardware. It serves as the Level 1 support resource for WMS users and partners with IT, Operations, and customers to troubleshoot technical and hardware issues, implement enhancements, and support integrations. Regional support for satellite locations may be required, along with 30–50% travel. The specialist supports daily warehouse operations and WMS users; maintains user access, documentation, and training; troubleshoots hardware, network, and integration problems; contributes to testing, implementations, and change requests; and analyzes operational feedback and trends to recommend improvements. The position is based in Walton, Kentucky, and is full-time.
Requirements
- At least 2 years of experience in a warehouse or distribution environment.
- At least 2 years of IT or help desk experience.
- WMS experience; the posting identifies Blue Yonder or SAP as preferred systems.
- Inventory management experience.
- Strong troubleshooting and problem-solving skills.
- Proficiency with Microsoft Office.
- Familiarity with AI assistants such as Microsoft Copilot, Claude, or ChatGPT.
- Knowledge of RF systems and warehouse technology.
- Ability to train and coach others.
- Strong communication skills.
Nice To Haves
- Previous lead or supervisory experience.
Responsibilities
- Serve as the primary Level 1 support resource for WMS users, including user management, operational task support, and troubleshooting performance issues and error messages.
- Capture, track, and resolve system defects on behalf of Operations; create and manage support tickets and escalate complex issues as needed.
- Support EDI/API connectivity and setup, including escalated ASN and program interface issues in collaboration with Customer Service.
- Maintain communication with corporate IT and Operations stakeholders.
- Develop and maintain SOPs and work instructions, provide end-user support, and identify training gaps.
- Work with Learning and Development to keep training curricula current with platform versions and functionality.
- Train associates on WMS, RF devices, and related tools; communicate system updates and resolutions to Operations and management.
- Support RF scanners, laptops, and WMS printers, and coordinate with vendors on maintenance, warranty exchanges, and decommissioning.
- Troubleshoot network and integration issues involving partner connectivity and internal corporate or business systems.
- Provide subject matter feedback and manage direct reports as required to meet periodic project deliverables.
- Support user acceptance testing and new-site implementation rollout cycles.
- Drive the WMS change request process, including drafting and amending requests, attending weekly discussions, participating in coordinated global platform testing as needed, and liaising with site management on cost and level-of-effort viability.
- Collect system improvement ideas from Operations and Engineering and analyze data to identify throughput constraints and systemic bottlenecks.
- Partner with Operations, IT, and customers; escalate complex issues appropriately and maintain professional communication.
- Track trends, support operational analytics, and aggregate feedback from customers, internal partners, and team members into actionable executive summaries.
Benefits
- DSV provides benefits offerings; eligibility, coverage options, and plan details may vary by location and division.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
