System Engineer - Intune AD Admin

Wiserhunt • Atlanta, GA

2d • Hybrid

About The Position

The DECAL System Engineer – Intune AD Admin provides maintenance, configuration, and reliable operation of endpoint and mobile architecture systems, including Microsoft Intune, Azure AD, and Microsoft Endpoint Configuration Manager. The role also researches new technology and develops a roadmap for the future direction of End User Support systems, aiming to continually improve support and meet business and IT needs. The position actively resolves computer-system problems and issues to limit work disruptions and production outages.

Under general supervision, the engineer combines technical skills with database-administration knowledge and works on one or more high-complexity projects. The position manages endpoint-device support and escalations, administers mobile devices and laptops, supports Azure and related platforms, and helps improve customer IT support through documentation, training, reporting, and recommendations to management. The role is hybrid and based at the Georgia Department of Early Care & Learning in Atlanta.

Requirements

• Bachelor's degree in a related field and three years of progressively responsible professional-level analyst and systems experience in a large-scale IT environment, or an equivalent combination of education and experience sufficient to perform the essential duties.
• Experience with Intune Endpoint Management, Microsoft Entra ID, Azure administration, and Active Directory.
• Knowledge of comprehensive inventory-management principles.
• Strong verbal and written communication skills and excellent customer-service and interpersonal skills.
• Ability to prioritize and assign work.
• Knowledge of Azure and the Azure Admin portal; proficiency in PowerShell is listed among the desired skills.
• Ability to install and configure systems and apply critical thinking and troubleshooting skills across Windows 10/11, Apple, Android, Azure, Entra ID, Intune, and Active Directory platforms.
• Knowledge of networking and how connections are routed, including Ethernet and Wi-Fi.
• Ability to analyze processes, information, and data to develop and recommend solutions.
• Ability to create and update documentation and knowledge articles.
• Knowledge and experience supporting, installing, and troubleshooting Microsoft 365 products, including Microsoft Teams, Teams Premium, and New Outlook.
• Hands-on experience with hardware and software infrastructure tools.
• Knowledge of Windows 10/11, Windows Server 2012–2019, Microsoft 365, Microsoft Azure, and Microsoft Teams.
• Understanding of daily operations and delivery processes.
• Experience with application and software installation and troubleshooting.
• Knowledge and experience with ServiceNow ticketing tools, San Diego version or later.
• Windows system-administration skills.
• Knowledge of hardware, operating systems, and software for laptops, desktops, and Android and iPhone mobile devices.
• Working knowledge of computer peripherals, network copiers, and video-conference equipment.
• Understanding of Microsoft Active Directory 2012 or later and network topology.
• Knowledge of server and network equipment.
• Strong troubleshooting skills.

Nice To Haves

• PowerShell scripting.
• Basic network troubleshooting, diagnostics, and repair experience.
• Experience troubleshooting, diagnosing, and supporting laptops, printers, and similar equipment.
• Security and patch-management experience.
• Experience with ServiceNow ticketing system.
• Windows 11 operating-system experience.
• Microsoft 365 support experience, including M365 Copilot, Copilot Chat, and Teams administration.
• Experience with Microsoft Intune and Endpoint Configuration Manager.

Responsibilities

• Build and deliver application packages for Intune Endpoint Manager.
• Manage and coordinate urgent and complicated support issues.
• Serve as an escalation point for endpoint-device requests and incidents.
• Administer and manage mobile devices and laptops.
• Develop methodologies and escalation processes to ensure appropriate escalation and information flow within the organization.
• Administer Azure and the Azure Admin portal.
• Train, coach, and mentor support staff.
• Build, edit, publish, and document training materials for support staff, including video documentation.
• Interact with internal and external customers.
• Provide KPI and trend data and reporting weekly, monthly, and as needed.
• Maintain an effective framework for managing and improving customer IT support in the organization.
• Advise management on escalated incidents and identified trends.
• Recommend solutions that may require additional client support or system enhancements.
• Research new technology and develop a roadmap for the future direction of End User Support systems.
• Resolve computer-system problems and issues to limit work disruptions and production outages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level