System Engineer - Intune AD Admin

FIRSTNET GLOBAL LLC•Atlanta, GA

About The Position

The System Engineer supports and administers endpoint management and IT systems, including Microsoft Intune Endpoint Manager, Azure and Azure Admin Portal, Microsoft Entra ID, Active Directory, and Endpoint Configuration Manager. The role builds and delivers application packages, administers mobile devices and laptops, and provides day-to-day troubleshooting and support across Windows, Apple, and Android devices and related systems. The position serves as an escalation point for endpoint incidents and requests, coordinates urgent and complex support issues, and develops escalation methods to improve information flow. It also mentors support staff, creates and maintains training and knowledge documentation, communicates with internal and external customers, and reports on KPIs and trends. The engineer advises management on escalated incidents and recurring patterns and recommends solutions, including client support or system enhancements, to improve IT support. The posting requires a bachelor's degree in a related field and three years of progressively responsible professional analyst and systems experience in a large-scale IT environment, or an equivalent combination of education and experience. Three years of experience are also listed for endpoint management, M365 products, and related support skills. PowerShell scripting is preferred.

Requirements

Bachelor’s degree in a related field and three years of progressively responsible professional-level analyst and systems experience in a large-scale IT environment, or an equivalent combination of education and experience sufficient to perform the essential duties.
Required experience with Intune Endpoint Management, Microsoft Entra ID, Azure administration, and Active Directory.
Three years of experience maintaining, configuring, and operating Microsoft Intune, Azure AD, and Microsoft Endpoint Configuration Manager.
Three years of experience supporting, installing, and troubleshooting M365 mainstream products, including Microsoft Teams, Teams Premium, and New Outlook.
Three years of experience supporting, installing, and troubleshooting Microsoft Intune and Endpoint Configuration Manager.
Three years of experience with Windows 10/11, Windows Server 2012–2019, M365, Microsoft Azure, and Microsoft Teams.
Three years of experience supporting computer peripherals, network copiers, and video-conference equipment.
Strong verbal and written communication, customer-service, and interpersonal skills.
Ability to prioritize and assign work.
Knowledge of inventory management principles.
Troubleshooting, diagnostic, and critical-thinking skills, with technical aptitude across Windows 10/11, Apple, Android, Azure, Entra ID, Intune, and Active Directory.
Knowledge of networking, including Ethernet and Wi-Fi connectivity and routing.
Ability to analyze processes, information, and data to recommend solutions.
Understanding of daily operations and service-delivery processes.
Knowledge of hardware, operating systems, software, laptops, desktops, mobile devices, peripherals, network copiers, video-conference equipment, server equipment, and network equipment.
Understanding of Microsoft Active Directory 2012 or later and network topology.

Nice To Haves

PowerShell scripting proficiency.
Basic network troubleshooting, diagnostics, and repair experience.
Experience troubleshooting and supporting laptops, printers, and similar equipment.
Security and patch-management experience.
Experience with the ServiceNow ticketing system, San Diego version or later.
Windows 11 operating-system experience.
Microsoft 365 support experience, including Copilot, Copilot Chat, and Teams administration.
Experience with Microsoft Intune and Endpoint Configuration Manager.
Strong hands-on experience with hardware and software infrastructure tools.
Experience supporting, installing, and troubleshooting Microsoft 365 mainstream products, including Microsoft Teams, Teams Premium, and New Outlook.
Windows system administration experience.

Responsibilities

Build and deliver application packages for Intune Endpoint Manager.
Manage and coordinate urgent and complicated support issues.
Serve as an escalation point for endpoint-device requests and incidents.
Administer and manage mobile devices and laptops.
Develop methodologies and escalation processes to support appropriate escalation and information flow.
Administer Azure and the Azure Admin Portal.
Train, coach, and mentor support staff.
Build, edit, publish, and document training materials, including video documentation.
Interact with internal and external customers.
Provide KPI and trend reporting weekly, monthly, and as needed.
Maintain an effective framework for managing and improving organizational customer IT support.
Advise management on escalated incidents and identified trends, and recommend solutions that may require additional client support or system enhancements.
Maintain, configure, and ensure reliable operation of endpoint systems, including Microsoft Intune, Azure AD, and Microsoft Endpoint Configuration Manager.
Support, install, and troubleshoot M365 products, Microsoft Teams, Teams Premium, New Outlook, Intune, Endpoint Configuration Manager, hardware, software, and endpoint devices.
Create and update documentation and knowledge articles.