System Engineer - Intune and Active Directory Administrator
About The Position
A Georgia state agency is seeking a System Engineer to maintain, configure, and reliably operate endpoint and mobile systems, including Microsoft Intune, Microsoft Entra ID (Azure AD), Active Directory, and Microsoft Endpoint Configuration Manager. The role supports secure, reliable laptop and mobile device operations across Windows, Apple, and Android platforms. The engineer will research new technology, develop a roadmap for end-user support systems, and resolve issues that disrupt work or cause production outages. The position serves as an escalation point for endpoint requests and incidents, coordinates urgent and complex support issues, develops support and escalation processes, and helps support staff through coaching and training. It also involves building Intune application packages, administering Azure and mobile devices, creating documentation and training materials, and reporting on KPIs and trends. The role is a hybrid assignment in Atlanta, Georgia, requiring U.S. citizenship and completion of a background check, E-Verify, and Georgia policy acknowledgements before engagement. The assignment is contingent on customer renewal and funding availability.
Requirements
- Experience with Intune Endpoint Management.
- Experience with Microsoft Entra ID (Azure AD), Azure administration, and Active Directory.
- Three years of progressively responsible professional systems experience in a large-scale IT environment.
- Bachelor's degree in a related field, or an equivalent combination of education and experience.
- U.S. citizenship is required.
- Completion of a background check, E-Verify, and Georgia policy acknowledgements before engagement.
Nice To Haves
- PowerShell scripting and Azure admin portal proficiency.
- Experience with Microsoft Endpoint Configuration Manager.
- Experience with Windows 10/11, Apple, and Android platforms.
- Microsoft 365 support experience, including Teams, new Outlook, M365 Copilot, and Teams administration.
- ServiceNow ticketing experience (San Diego release or later).
- Security and patch management experience.
- Basic network troubleshooting.
- Experience with Windows Server 2012 to 2019.
- Documentation and knowledge article authoring skills.
- Strong customer service skills.
Responsibilities
- Build and deliver application packages for Intune Endpoint Manager.
- Administer and manage mobile devices and laptops.
- Administer Azure and the Azure admin portal.
- Act as the escalation point for endpoint requests and incidents.
- Coordinate urgent and complicated support issues.
- Develop methods and escalation processes to ensure information flows across the organization.
- Train, coach, and mentor support staff.
- Create how-to documentation and videos.
- Report on KPIs and trends weekly, monthly, and as needed.
- Advise management on escalated incidents and recommend solutions.
- Research new technology and build a roadmap for end-user support systems.
- Resolve problems that cause work disruptions and production outages.
Benefits
- 50% of health insurance paid by Innosoft.
- Paid vacation.
- 401(k) match.
- Short-term disability, long-term disability, and AD&D insurance paid by Innosoft.
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What This Job Offers
Career Level
Mid Level
