System Engineer - Intune and Active Directory Administrator
About The Position
A Georgia state agency is hiring a System Engineer to maintain, configure, and reliably operate its endpoint and mobile-device architecture, including Microsoft Intune, Microsoft Entra ID (Azure AD), Active Directory, and Microsoft Endpoint Configuration Manager. The role supports laptop and mobile-device management across Windows, Apple, and Android platforms, administers Azure and its admin portal, and serves as an escalation point for endpoint requests and incidents. The engineer will research new technology, develop a roadmap for end-user support systems, address issues that disrupt work or cause production outages, and coordinate urgent or complex support issues. The position also includes developing escalation processes, training and mentoring support staff, preparing documentation and instructional videos, reporting KPIs and trends, and advising management on escalated incidents and solutions. This is a hybrid assignment in Atlanta, Georgia, working 40 hours per week. The contract term is December 7, 2026, through June 30, 2027, and the assignment is contingent on customer renewal and funding availability. The candidate must be a U.S. citizen and complete a background check, E-Verify, and Georgia policy acknowledgements before engagement.
Requirements
- Intune Endpoint Management experience.
- Experience with Microsoft Entra ID (Azure AD), Azure administration, and Active Directory.
- Three years of progressively responsible professional systems experience in a large-scale IT environment.
- Bachelor's degree in a related field, or an equivalent combination of education and experience.
- U.S. citizenship.
- Completion of a background check, E-Verify, and Georgia policy acknowledgements before engagement.
Nice To Haves
- PowerShell scripting and Azure admin portal proficiency.
- Experience with Microsoft Endpoint Configuration Manager and Windows 10/11, Apple, and Android platforms.
- Microsoft 365 support experience, including Teams, new Outlook, M365 Copilot, and Teams administration.
- ServiceNow ticketing experience (San Diego release or later).
- Experience with security and patch management, basic network troubleshooting, and Windows Server 2012 to 2019.
- Documentation and knowledge article authoring skills.
- Strong customer service skills.
Responsibilities
- Build and deliver application packages for Intune Endpoint Manager.
- Administer and manage mobile devices and laptops.
- Administer Azure and the Azure admin portal.
- Act as the escalation point for endpoint requests and incidents, and coordinate urgent and complicated support issues.
- Develop methods and escalation processes to facilitate information flow across the organization.
- Train, coach, and mentor support staff.
- Create how-to documentation and videos.
- Report on KPIs and trends weekly, monthly, and as needed.
- Advise management on escalated incidents and recommend solutions.
- Research new technology and build a roadmap for end-user support systems.
- Resolve problems that disrupt work or cause production outages.
Benefits
- Standard employee benefits for W-2 employees.
- 50% health insurance paid by Innosoft.
- Paid vacation.
- 401(k) match.
- STD, LTD, and AD&D paid by Innosoft.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
