Hiring | System Engineer – Intune AD Admin | Atlanta, Georgia (Hybrid)

TMS LLC • Atlanta, GA

3d • Hybrid

About The Position

The System Engineer – Intune AD Admin maintains, configures, and supports endpoint and mobile architecture systems, including Microsoft Intune, Azure AD, and Microsoft Endpoint Configuration Manager. The role researches emerging technology and develops road maps for the future direction of End User Support systems, helping them keep pace with business and IT needs. It also resolves computer-system problems to limit work disruptions and production outages.

The position provides endpoint and mobile-device administration and support, creates and delivers Intune application packages, and handles escalated requests and incidents. It develops escalation processes, trains and mentors support staff, prepares training and knowledge materials, and provides KPI and trend reporting. The engineer helps maintain and improve the organization’s customer IT support framework and advises management on escalated incidents, recurring patterns, and potential support or system enhancements.

The role is located in Atlanta, Georgia, and is hybrid.

Requirements

• A bachelor’s degree in a related field and three years of progressively responsible professional-level analyst and systems experience in a large-scale IT environment, or an equivalent combination of education and experience sufficient to perform the essential duties.
• Experience with Intune Endpoint Management, Microsoft Entra ID, Azure administration, and Active Directory.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to prioritize and assign work.
• Troubleshooting and critical-thinking skills, with technical aptitude across Windows 10/11, Apple, Android, Azure, Entra ID, Intune, and Active Directory platforms and systems.
• Knowledge of networking, including how devices are connected and routed over Ethernet and Wi-Fi.
• Ability to analyze processes, information, and data and recommend solutions.
• Ability to create and update documentation and knowledge articles.
• Knowledge of inventory management principles.
• Experience supporting, installing, and troubleshooting Microsoft 365 products, including Microsoft Teams, Teams Premium, and New Outlook.
• Hands-on experience with hardware and software infrastructure tools.
• Knowledge of Windows Server 2012–2019, Microsoft 365, Microsoft Azure, Microsoft Teams, and Windows system administration.
• Knowledge of application and software installation and troubleshooting.
• Knowledge and experience with ServiceNow ticketing tools, San Diego version or later.
• Hardware, operating system, and software knowledge covering laptops, desktops, Android devices, and iPhones.
• Working knowledge of computer peripherals, network copiers, video-conference equipment, Active Directory 2012 or later, and networking topology.
• Strong knowledge of server and network equipment.

Nice To Haves

• PowerShell scripting; the posting states it is preferred.
• Basic network troubleshooting, diagnostics, and repair experience.
• Day-to-day troubleshooting, diagnostics, and support experience for laptops, printers, and similar equipment.
• Security and patch-management experience.
• Experience with Windows 11.
• Microsoft 365 Copilot, Copilot Chat, or Teams administration experience.
• Experience with Microsoft Intune and Endpoint Configuration Manager.

Responsibilities

• Build and deliver application packages for Intune Endpoint Manager.
• Manage and coordinate urgent and complex support issues.
• Serve as an escalation point for endpoint-device requests and incidents; administer and manage mobile devices and laptops.
• Develop methodologies and escalation processes that support appropriate escalation and information flow within the organization.
• Administer Azure and the Azure Admin portal.
• Train, coach, and mentor support staff; create, edit, publish, and document training materials, including video documentation.
• Interact with internal and external customers.
• Provide KPI and trend reporting weekly, monthly, and as needed.
• Maintain a framework for managing and improving customer IT support.
• Advise management on escalated incidents and identified trends, and recommend solutions that may require additional client support or system enhancements.
• Research new technology and develop a road map for the future direction of End User Support systems.
• Resolve computer-system problems to limit work disruptions and production outages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level