System Engineer - Intune AD Admin

Coventek Inc • Atlanta, GA

3d • Hybrid

About The Position

Under general supervision, the System Engineer combines strong technical skills with knowledge of database administration and works on one or more high-complexity projects. The primary responsibility is to maintain, configure, and ensure reliable operation of endpoint and mobile architecture systems, including Microsoft Intune, Azure AD, and Microsoft Endpoint Configuration Manager. The role also researches new technology and develops a roadmap for the future direction of End User Support systems, continuously improving them to meet business and IT needs. The engineer actively resolves computer-system problems and issues to limit work disruptions and production outages.

This position requires candidates to be local to Atlanta, Georgia. Work is hybrid/onsite: some remote work is available, but the engineer should expect to work onsite more days than remotely, and some weeks may require five onsite days.

Requirements

• Bachelor’s degree in a related field and three years of progressively responsible professional-level analyst and systems experience in a large-scale IT environment, or an equivalent combination of education and experience sufficient to perform the essential duties.
• Experience with Intune Endpoint Management, Microsoft Entra ID, Azure administration, and Active Directory.
• Strong verbal and written communication skills.
• Excellent customer-service and interpersonal skills.
• Ability to prioritize and assign work.
• Knowledge of inventory management principles.
• Ability to install and configure systems and troubleshoot issues, with strong critical-thinking skills and technical aptitude across Windows 10/11, Apple, Android, Azure, Entra ID, Intune, and Active Directory platforms.
• Knowledge of networking, including how devices are connected and routed over Ethernet and Wi-Fi.
• Ability to analyze processes, information, and data to recommend solutions.
• Ability to create and update documentation and knowledge articles.
• Experience supporting, installing, and troubleshooting Microsoft 365 products, including Microsoft Teams, Teams Premium, and New Outlook.
• Hands-on experience with hardware and software infrastructure tools.
• Knowledge of Windows 10/11, Windows Server 2012–2019, Microsoft 365, Microsoft Azure, and Microsoft Teams.
• Understanding of daily operations and delivery processes.
• Experience installing and troubleshooting applications and software.
• Knowledge of ServiceNow ticketing tools, version San Diego or later.
• Windows system administration experience.
• Knowledge of laptop, desktop, and mobile-device hardware, operating systems, and software, including Android and iPhone.
• Working knowledge of computer peripherals, network copiers, and video-conference equipment.
• Understanding of Microsoft Active Directory 2012 or later and networking topology.
• Strong knowledge of server and network equipment.
• Candidates must be local to Atlanta, Georgia.

Nice To Haves

• PowerShell scripting and proficiency in PowerShell.
• Experience with basic network troubleshooting, diagnostics, and repair.
• Experience troubleshooting, diagnosing, and supporting laptops, printers, and similar equipment.
• Security and patch-management experience.
• Windows 11 operating-system experience.
• Microsoft 365 support experience.
• M365 Copilot, Copilot Chat, and Teams administration experience.
• Experience with Microsoft Intune and Endpoint Configuration Manager.

Responsibilities

• Build and deliver application packages for Intune Endpoint Manager.
• Manage and coordinate urgent and complicated support issues.
• Serve as an escalation point for endpoint-device requests and incidents.
• Administer and manage mobile devices and laptops.
• Develop methodologies and escalation processes to support proper escalation and information flow within the organization.
• Administer Azure and the Azure Admin portal.
• Train, coach, and mentor support staff; build, edit, publish, and document training materials, including video documentation.
• Interact with internal and external customers.
• Provide KPI and trend data and reporting weekly, monthly, and as needed.
• Maintain an effective framework for managing and improving customer IT support.
• Advise management on escalated incidents and identified trends, and recommend solutions that may require additional client support or system enhancements.
• Research new technology and develop a roadmap for the future direction of End User Support systems.
• Resolve computer-system problems and issues to limit work disruptions and production outages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level