System Engineer - Intune AD Admin

Coventek Inc • Atlanta, GA

1d • Hybrid

About The Position

Under general supervision, the System Engineer combines strong technical skills with knowledge of database administration and works on one or more high-complexity projects. The primary responsibility is to maintain, configure, and ensure reliable operation of endpoint and mobile architecture systems, including Microsoft Intune, Azure AD, and Microsoft Endpoint Configuration Manager. The role also researches new technologies and develops a roadmap for the future direction of End User Support systems to continually improve services and meet business and IT needs. The position actively resolves computer-system problems and issues to limit work disruptions and production outages.

Candidates must be local to Atlanta, Georgia. The role is hybrid/onsite: some remote work is available, but onsite work is required and may be needed five days in some weeks. Candidates should expect to work onsite more often than remotely.

Requirements

• Bachelor’s degree in a related field and three years of progressively responsible professional-level analyst and systems experience in a large-scale IT environment, or an equivalent combination of education and experience sufficient to perform the essential duties.
• Experience with Intune Endpoint Management, Microsoft Entra ID/Azure AD, Azure administration, and Active Directory.
• Strong verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to prioritize and assign work.
• Knowledge of inventory management principles.
• Proficiency in installing and configuring systems and in troubleshooting, with strong technical aptitude across Windows 10/11, Apple, Android, Azure, Entra ID, Intune, and Active Directory platforms.
• Knowledge of networking and how devices are connected and routed over Ethernet and Wi-Fi.
• Ability to analyze processes, information, and data and recommend solutions.
• Ability to create and update documentation and knowledge articles.
• Strong hands-on experience with hardware and software infrastructure tools.
• Knowledge of Windows 10/11, Windows Server 2012–2019, Microsoft 365, Microsoft Azure, and Microsoft Teams.
• Understanding of daily operations and delivery processes.
• Knowledge and experience with application and software installation and troubleshooting.
• Windows system administration experience.
• Hardware, operating-system, and software knowledge covering laptops, desktops, and Android and iPhone mobile devices.
• Working knowledge of computer peripherals, network copiers, and video-conference equipment.
• Understanding of Microsoft Active Directory 2012 or later and networking topology.
• Strong knowledge of server and network equipment.

Nice To Haves

• PowerShell scripting.
• Basic network troubleshooting, diagnostics, and repair experience.
• Day-to-day troubleshooting, diagnostics, and support experience with laptops, printers, and similar equipment.
• Security and patch-management experience.
• Experience with the ServiceNow ticketing system, San Diego version or later.
• Windows 11 operating-system experience.
• Microsoft 365 support experience, including Office 365 mainstream products such as Microsoft Teams, Teams Premium, and the new Outlook.
• Microsoft 365 Copilot, Copilot Chat, or Teams administration experience.
• Microsoft Intune and Endpoint Configuration Manager experience.

Responsibilities

• Build and deliver application packages for Intune Endpoint Manager.
• Manage and coordinate urgent and complicated support issues.
• Act as an escalation point for endpoint-device requests and incidents.
• Administer and manage mobile devices and laptops.
• Develop methodologies and escalation processes to ensure appropriate escalation and information flow within the organization.
• Administer Azure and the Azure Admin portal.
• Train, coach, and mentor support staff.
• Build, edit, publish, and document training materials for support staff, including how-to video documentation.
• Interact with internal and external customers.
• Provide KPI and trend data and reporting weekly, monthly, and as needed.
• Maintain an effective framework for managing and improving customer IT support.
• Advise management on escalated incidents and identified trend patterns.
• Recommend solutions that may require additional client support or system enhancements.
• Research new technology and develop a roadmap for End User Support systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level