System Engineer Cisco PBX (VoSIP)

TekSynap•Arlington, VA

26d•$48,000 - $125,000•Remote

About The Position

We are seeking a System Engineer Cisco PBX (VoSIP) to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

Proven experience in operating and maintaining VoIP and VoSIP systems.
Experience with troubleshooting and resolving voice infrastructure incidents.
Experience working with Cisco Unified Communications Manager (CUCM).
3+ years working with Cisco Unified Communications Manager (CUCM) or similar PBX systems.
Cisco Certified Network Associate (CCNA) Collaboration
Cisco Certified Network Professional (CCNP) Collaboration
Must possess a Secret clearance
U.S. Citizen

Responsibilities

Operate and maintain Government-furnished telephone/telecommunications equipment, including VoIP, VoSIP, ACD, and TDM technologies.
Involves implementing preventive maintenance programs, monitoring system performance, troubleshooting incidents, and collaborating with stakeholders to meet operational objectives.
Develop and execute preventive maintenance programs to keep the voice infrastructure up to date with patches, upgrades, and security/compliance requirements.
Continuously monitor voice systems' performance, report on performance, and take corrective actions.
Respond to customer incident tickets promptly and restore systems and services to full operational capability.
Maintain and update all as-built design and O&M manuals for equipment, ensuring compliance with government standards.
Conduct periodic tests, inspections, and preventive maintenance for telecommunications systems.
Ensure system and subsystem operation meets specified performance requirements.
Develop and execute test plans for voice services, ensuring industry standards compliance.