PBX ATTENDANT

MDM Group Marriotts•Pinecrest, FL

About The Position

The PBX Attendant operates the telephone switchboard, answers calls, and processes guest requests for wake-up calls, call screening, and placing or receiving calls. The role advises guests of messages, such as voicemail, mail, or faxes, and delivers messages to guest rooms when required. It answers, records, and processes guest calls, requests, questions, and concerns; accurately records and relays messages; and logs requests or issues in the computer, contacts the appropriate person or department, and follows up to confirm guest satisfaction. The attendant provides information about room features, property amenities, and local attractions, and assists guests with internet access. The position also requires reporting accidents, injuries, and unsafe conditions to a manager; following company policies; maintaining a clean, professional appearance and the confidentiality of company information; protecting company assets; and providing courteous, professional guest service. The attendant supports positive working relationships and team goals, complies with quality standards, and performs other reasonable duties as requested by supervisors. The role may require standing, sitting, or walking for extended periods or an entire shift and handling objects weighing up to 10 pounds without assistance.

Requirements

Read and visually verify information in a variety of formats.
Stand, sit, or walk for an extended period or an entire work shift.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Speak with others using clear and professional language.

Responsibilities

Operate the telephone switchboard and answer telephone calls.
Process guest requests for wake-up calls, call screening, and placing or receiving calls.
Advise guests of messages and send messages to guest rooms when required.
Answer, record, and process guest calls, requests, questions, and concerns.
Receive, record, and relay messages accurately, completely, and legibly.
Log guest requests and issues in the computer, contact the appropriate person or department, and follow up to ensure guest satisfaction.
Provide information about room features, property amenities, and local areas of interest.
Assist guests with accessing the internet.
Report accidents, injuries, and unsafe work conditions to the manager.
Follow company policies and procedures; maintain a clean and professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with appreciation.
Communicate clearly and professionally and use appropriate telephone etiquette.
Develop positive working relationships and support the team in reaching common goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.