System Administrator (SA) 2 with Poly

Amentum•Columbia, MD

26d•Onsite

About The Position

Amentum is seeking a System Administrator (SA) 2 with Poly for a new prime contract based out of their Maryland office. This role involves providing support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems, managing IT system infrastructure, and ensuring the day-to-day operations, monitoring, and problem resolution for various IT components including client/server, storage, network devices, and mobile devices. The position also includes providing Tier 1 (Help Desk) and Tier 2 (Escalation) support, managing the escalation and communication of status to agency management and internal customers, and supporting the dispatch system and hardware problems. The SA will configure and manage UNIX and Windows operating systems, install/load operating system software, troubleshoot, maintain network component integrity, and implement operating system enhancements for reliability and performance. Additionally, the role involves managing daily IT system configuration and operation activities, assisting users, optimizing system operations and resource utilization, performing system capacity analysis and planning, and providing in-depth troubleshooting and feedback to management and customers for escalated tickets.

Requirements

Ten (10) years’ experience as a SA on programs and contracts of similar scope, type, and complexity is required.
Bachelor's degree in a technical discipline from an accredited college or university is required.
In lieu of a Bachelor's degree, four (4) years of additional SA experience may be substituted for a total of fourteen (14) years of experience.
Experience with Linux and Networking.
Compliance with DoD 8570.01-M with a minimum certification of IAM Level I is required.
TS/SCI Poly clearance required.

Responsibilities

Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Manage IT system infrastructure and any processes related to these systems.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provide support for the escalation and communication of status to agency management and internal customers.
Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
Enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment.
Complete all training requirements and fulfill all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
Consistently provide services that meet customer expectations.
Conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts.
Read and understand his/her Quality Management and Customer Satisfaction responsibilities.
Read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.