System Administrator Level 2-FFPP-8952
About The Position
The System Administrator Level 2 supports the implementation, troubleshooting, maintenance, configuration, and daily operation of IT systems. The role provides Tier 1 help-desk and Tier 2 escalation support, assists users, monitors and resolves issues across client/server, storage, network, and mobile-device environments, and communicates escalated status to management and internal customers. The position also optimizes system operations and resource utilization, conducts capacity analysis and planning, supports dispatch-system and hardware problem resolution, and configures and maintains UNIX, Windows, or other applicable operating systems and network components. Candidates must have an active TS/SCI with Full Scope Polygraph security clearance and be U.S. citizens. The role requires ten years of system-administration experience on programs and contracts of similar scope, type, and complexity, as well as a bachelor's degree in a technical discipline from an accredited college or university. Five additional years of system-administration experience may substitute for the degree. The stated salary range is $78,000 to $250,000 per year, with the exact salary determined by work location, role, skills, and expertise.
Requirements
- Active TS/SCI security clearance with Full Scope Polygraph.
- U.S. citizenship.
- Ten years of system-administration experience in programs and contracts of similar scope, type, and complexity.
- Bachelor's degree in a technical discipline from an accredited college or university, or five additional years of system-administration experience in lieu of the degree.
Responsibilities
- Support implementation, troubleshooting, and maintenance of IT systems.
- Manage the daily activities of IT system configuration and operation.
- Identify, diagnose, and resolve Tier 1 help-desk problems.
- Assist users in accessing and using IT systems.
- Support day-to-day operations, monitoring, and problem resolution for client/server, storage, network, and mobile-device systems.
- Identify, diagnose, and resolve Tier 1 help-desk and Tier 2 escalation problems.
- Support escalation and communicate status to management and internal customers.
- Optimize system operations and resource utilization, and perform system capacity analysis and planning.
- Support dispatch-system and hardware problems and remain involved in the resolution process.
- Troubleshoot IT systems in depth.
- Configure and manage UNIX, Windows, or other applicable operating systems; install and load operating-system software; troubleshoot, maintain the integrity of, and configure network components; and implement operating-system enhancements to improve reliability and performance.
- Provide management and internal customers with detailed analysis and feedback for escalated tickets.
Benefits
- Medical, dental, and vision insurance.
- Basic and voluntary Life/AD&D insurance.
- Short- and long-term disability insurance.
- Accident, critical illness, and hospitalization indemnity coverage.
- Pet insurance.
- 401(k) plan with company match.
- Generous paid time off and paid holidays.
- Parental leave.
- Wellness programs and mental health support.
- Professional development opportunities, including tuition reimbursement.
- Flexible work arrangements, including remote work options.
- Flexible Spending Accounts (FSAs).
- Employee referral programs.
- Bonus opportunities.
- Technology allowance.
- Diverse, inclusive, and supportive workplace culture.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
