System Administrator - Associate Level

MCSG Technologies•Greenbelt, MD

10d•$90,000 - $100,000•Hybrid

About The Position

MCSG Technologies is seeking an associate-level Systems Administrator to support IT operations at NASA Goddard Space Flight Center in Greenbelt, Maryland. The role provides Windows administration and end-user support across the Directorate. The schedule is hybrid, with three days onsite, and the position is full-time on the day shift. No travel is expected. The salary range is $90,000–$100,000 per year. The administrator performs hands-on support for Windows workstations and servers, responds to service tickets, and carries out system maintenance, installations, upgrades, patching, backups, audits, and security-related work. The role also requires documentation of procedures and resolution of operational issues within established service-level agreements. Candidates need experience administering Windows systems, supporting production deployments, imaging and migration, and troubleshooting software, hardware, and networking issues. The position requires the ability to acquire elevated user privileges in compliance with federal standards for access to government systems. Access to NASA GSFC is subject to government NAC and citizenship or permanent-residency requirements, and a background investigation is required. An associate or bachelor's degree in a related discipline, or equivalent experience, is listed as acceptable.

Requirements

At least 1–3 years of experience providing computer systems administration on Windows systems.
Ability to acquire elevated user privileges in compliance with federal standards for access to government systems.
Experience in production deployment, monitoring, and operational support.
Experience with system imaging and migration.
Experience with Commvault backup software.
Experience executing job duties in a dynamic environment.
Knowledge of patch management, networking, and TCP/IP.
Effective issue triage and troubleshooting skills.
Ability to multitask and change direction to meet customer needs.
Ability to propose alternative solutions to resolve issues.
Ability to work cooperatively in a team environment with shared responsibilities and a strong work ethic.
Strong written, oral, and interpersonal communication skills.
At least 1–2+ years of Windows systems administration experience, as stated under Relevant Experience.
AA or BS in Computer Science, Information Systems, Information Assurance, Software Engineering, or a related discipline, or equivalent experience.
Must meet government NAC and citizenship or permanent-residency requirements for access to NASA GSFC; a background investigation is required.

Nice To Haves

Basic systems administration skills for Linux and Mac systems.
Experience with web, file, license, application, or other server types.
Experience with Windows Server Update Services (WSUS) for centralized patch management, approval workflows, and compliance reporting.
Experience with IBM BigFix (HCL BigFix) for enterprise endpoint management, automated patch deployment, and security remediation.
Experience with SentinelOne (S1) for endpoint detection and response, threat hunting, and automated policy enforcement.
Experience with Windows Server 2012 or newer.
Experience with VMware vCenter and vSphere v6 or newer.
Experience with the network environment at Goddard Space Flight Center.
Familiarity with NIST FIPS/FISMA or other formal IT security compliance requirements.

Responsibilities

Provide hands-on technical support for Windows laptops and desktops.
Respond to trouble tickets and troubleshoot software, hardware, and networking issues.
Perform system maintenance and software installations in a Windows environment.
Schedule installations, upgrades, and maintenance according to established IT policies and procedures.
Install, configure, and maintain operating system workstations and servers, including web servers, for technical and programmatic processing requirements.
Install and upgrade operating systems and layered software packages.
Ensure data recoverability through regular system backups and database archive operations, including offsite storage and retrieval services.
Evaluate and implement software and hardware solutions to protect workstation and server security and data integrity.
Install and maintain monthly security patches as required.
Conduct routine hardware and software audits of workstations and servers for compliance with standards, configuration guidelines, and IT security policies.
Develop and maintain documentation of installation, configuration, and troubleshooting procedures.
Resolve operational issues within established SLAs.