System Administrator - Associate Level

MCSG Technologies•Greenbelt, MD

8d•Hybrid

About The Position

MCSG Technologies is seeking an associate-level Junior Systems Administrator to support IT operations at NASA Goddard Space Flight Center (GSFC). The role provides Windows administration and technical support to end users across the Directorate. The work schedule is hybrid, with three days onsite at Goddard Space Flight Center in Greenbelt, Maryland. The administrator performs hands-on support for Windows laptops and desktops, responds to trouble tickets, and troubleshoots software, hardware, and networking issues. The role includes workstation and server installation, configuration, maintenance, software deployment, patching, backups, security, audits, documentation, and resolving operational issues within established service-level agreements. The position requires at least 1–3 years of Windows systems administration experience, production deployment and operational support experience, system imaging and migration experience, and experience with Commvault backup software. Candidates must be able to acquire elevated user privileges in accordance with federal standards for access to government systems. An associate or bachelor's degree in a related field, or equivalent experience, is listed as the education qualification. Candidates must meet government background investigation and citizenship or permanent residency requirements for access to NASA GSFC.

Requirements

At least 1–3 years of experience providing computer systems administration on Windows systems.
Ability to acquire elevated user privileges in compliance with federal standards for access to government systems.
Experience in production deployment, monitoring, and operational support.
Experience with system imaging and migration.
Experience with Commvault backup software.
Experience executing job duties in a dynamic environment.
Knowledge of patch management, networking, and TCP/IP.
Effective issue triage and troubleshooting skills.
Ability to multitask and change direction as needed to meet customer needs.
Ability to innovate and propose alternative solutions to resolve issues.
Ability to work cooperatively in a team environment with shared responsibilities and a strong work ethic.
Strong written, oral, and interpersonal communication skills.
At least 1–2+ years of experience providing computer systems administration for Windows systems, as stated under Relevant Experience.
AA/BS in Computer Science, Information Systems, Information Assurance, Software Engineering, or a related discipline, or equivalent experience.
Must meet government NAC and citizenship or permanent residency requirements for access to NASA GSFC; a background investigation is required.

Nice To Haves

Basic systems administration skills for Linux and Macs.
Experience with server types such as web, file, license, and application servers.
Experience with Windows Server Update Services (WSUS) for centralized patch management, approval workflows, and compliance reporting.
Experience with IBM BigFix (HCL BigFix) for enterprise endpoint management, automated patch deployment, and security remediation.
Experience with SentinelOne (S1) for endpoint detection and response, threat hunting, and automated policy enforcement.
Experience with Windows Server 2012 or newer.
Experience with VMware vCenter and vSphere v6 or newer.
Experience with the network environment at Goddard Space Flight Center.
Familiarity with NIST FIPS/FISMA or other formal IT security compliance requirements.

Responsibilities

Perform hands-on technical duties with Windows laptops and desktops.
Respond to trouble tickets and troubleshoot software, hardware, and networking issues.
Perform system maintenance and software installations in a Windows environment.
Schedule installations, upgrades, and maintenance according to established IT policies and procedures.
Install, configure, and maintain operating-system workstations and servers, including web servers, in support of technical and programmatic processing requirements.
Install and upgrade operating systems and layered software packages.
Ensure data recoverability through regular system backups and database archive operations, including offsite storage and retrieval services.
Protect workstation and server security and data integrity by evaluating and implementing software and hardware solutions.
Install and maintain monthly security patches as required.
Conduct routine hardware and software audits of workstations and servers to ensure compliance with standards, configuration guidelines, and IT security policies.
Develop and maintain documentation of installation, configuration, and troubleshooting procedures.
Respond to and resolve operational issues within established SLAs.