Associate System Administrator

The Mitre Corporation•New Bedford, MA

4d•$79,200 - $118,800•Onsite

About The Position

MITRE is seeking a Jr Systems Administrator to join a secure, compliant enterprise platform team that delivers infrastructure for mission-critical workloads. The role supports the platform lifecycle through customer onboarding, solution scoping, and delivery of compute environments that meet security and compliance requirements. It combines technical work with customer-facing responsibilities and requires clear communication with customers and internal teams. The administrator will provide tier 1 support, assist with system installation and maintenance, perform routine updates, monitor performance, troubleshoot issues, and help configure systems for users, projects, and labs. The role also includes documentation, collaboration with senior administrators and cross-functional teams, and assisting with technology purchasing decisions. The position is onsite at least four days per week.

Requirements

Typically requires less than 1 year of related experience with a related bachelor's degree, or an equivalent combination of related education and work experience.
Familiarity with Windows and Linux operating systems.
Strong understanding of computer systems, networking, and IT infrastructure.
Basic knowledge of virtualization technologies such as VMware or Hyper-V.
Proficiency in troubleshooting hardware and software issues.
Must work onsite a minimum of 4 days a week.

Nice To Haves

Basic understanding of Ansible, Puppet, or other configuration management tools.
Customer service experience.
Strong written communication skills.
Ability to work well both in a team and independently.
Strong problem-solving skills and attention to detail.
Eagerness to learn and adapt to new technologies.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Associate.

Responsibilities

Handle tier 1 support inquiries and tickets from internal customers.
Assist with installation, configuration, and maintenance of hardware and software systems.
Perform routine system updates, patches, and upgrades.
Monitor system performance and troubleshoot issues to ensure optimal functionality.
Assist in managing and troubleshooting desktops, servers, and network devices.
Collaborate with senior administrators on projects.
Provide end-user technical support by troubleshooting hardware and software problems.
Assist in setting up and configuring system builds for users, projects, and labs.
Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
Collaborate with cross-functional teams to identify and implement technology solutions that support business objectives.
Assist in evaluating and recommending IT hardware and software purchases.
Support customer onboarding, solution scoping, and delivery of compute environments aligned with security and compliance requirements.