System Admin

NexTech Professional Services•Bingham Farms, MI

12h•Hybrid

About The Position

As a Systems Admin on the Project Team, you will play a key role in identifying, analyzing, and implementing technology solutions to address business challenges and opportunities. You will report to the Technical Delivery Manager and will collaborate closely with cross-functional teams to understand and gather business requirements, assess technology options, and drive the successful implementation of IT projects across the organization.

Requirements

Excellent customer service and communication skills to work effectively with clients, team members, and vendors
Practical problem-solving skills and solid troubleshooting skills are must
Strong working knowledge of Windows 11, Windows Server, and previous versions of Windows desktop/server OS is essential.
Understanding of how Windows Professional machines function in an Active Directory/Azure/Entra environment.
Working knowledge of Microsoft Office 365, SharePoint, Teams, as well as other common desktop software across our clients such as Adobe Acrobat and Intuit QuickBooks
Ability to learn, understand, and troubleshoot industry line of business applications such as PC Law, TimeMatters, SolidWorks, PracticeWorks, UltraTax, etc
Working knowledge of Network fundamentals and TCP/IP. You should brush up on these skills now.
Strong troubleshooting skills to identify and think through technical problems.
Understanding of network and computer technologies including desktop hardware and software, VPN clients, antivirus, EDR/MDR, email systems, computer security, and data transfer/migrations.

Nice To Haves

Experience with Linux, OSX, iOS, and Android also helpful.
Managed Service Provider (MSP) experience is VERY preferred
Computer related degree or certifications (MCITP: Desktop, A+, N+, CompTIA) are an advantage but not required.
Knowledge of Professional Services (Autotask), Remote Management/Monitoring tools (Datto RMM), and documentation platforms (ITGlue) are a plus!

Responsibilities

Responsible for solving client technical issues by providing the highest level of technical support.
Have the ability to build out Hypervisor & ESX environments.
Have the ability to build out, migrate, and upgrade Windows server environments.
Have a solid understanding of AD, DHCP, DNS, GPO, IIS, and other Windows Server roles.
Have the ability to configure firewalls (FortiGate, Cisco, and SonicWALL experience preferred.)
Have the ability to setup VPN and understanding of using Cisco DUO with those configurations.
Maintain customer loyalty by serving clients above and beyond their expectations.
Take ownership of issues and see them through to resolution.
Have a high sense of urgency and a get-it-done attitude.
Support customers over the phone in a remote setting and on-site at client locations.
Advocate for our clients to better meet their needs.
Reliability, showing up to work when scheduled and showing up on time. Our clients demand a very high level of reliability from our staff.
Create detailed documentation on steps taken to identify and remediate issues.
Must be able to set priorities, solve problems, and handle multiple tasks in a fast-paced environment.
Provide clear and concise documentation of all work activities and accurate time keeping.
Required to present clear ideas, concepts, and detail issues verbally and in writing.
Practice good follow-through techniques to ensure proper resolution of issues.
Ability to work on his/her own, as well as function as part of our team.