System Administrator III- Kiteworks Admin

OSC Global

1d • $87,191 - $144,640

About The Position

This position serves primarily as a subject matter expert for the WS_FTP, KiteWorks, and Box.com environments. The File Transfer Administrator helps ensure secure and efficient data transfers between internal and external environments for customers. Core work includes managing file transfer processes and account requests, monitoring performance, troubleshooting issues, and collaborating with customers and team members.

The role manages internal and external WS_FTP server resources, operations, support, and maintenance for continued file-transfer infrastructure operations. The company is transitioning from WS_FTP and Box.com to a newly implemented KiteWorks environment, a process expected to take 8–12 months. The administrator works with customers to establish and follow account-management policies and participates in day-to-day break-fix support, data calls, audits, and general support tickets. The role also contributes to the team's support of file-transfer systems and may perform other duties as assigned.

Requirements

• Bachelor's degree and at least 5 years of experience, or an equivalent combination of education, training, and experience.
• Proven experience with managed file-transfer protocols such as FTP, SFTP, and HTTP/S.
• Proficiency with Windows Server 2019/2022, TCP/IP, Active Directory, and Azure cloud hosting.
• Knowledge of file encryption, decryption, and secure file-transfer practices.
• Strong analytical, troubleshooting, problem-solving, and decision-making skills, with attention to detail.
• Strong communication and collaboration skills for working with cross-functional teams.
• Ability to work cooperatively with management, staff, affiliated-company employees, and outside business associates in a professional manner.
• Ability to performance-tune through query optimization using related monitoring tools.
• Knowledge of technical standards, IT concepts, administrative tools, backup and recovery, and disaster recovery; understanding of IT strategies and methodologies.
• Ability to work independently and as part of a team, prioritize workloads, and manage multiple projects with minimal supervision.
• Proficiency with Microsoft Office products and industry-standard computer software.
• High degree of sensitivity regarding confidential information.
• Ability to work off-hours or weekends for scheduled quarterly updates or upgrades, or critical patching requirements.
• Ability to pass a background check and drug screening.
• Must have identification compliant with the Real ID Act at time of hire.
• Must be able to obtain a Department of Energy PIV badge and obtain and maintain a U.S. government security clearance.
• Physical ability to use computers and calculators, withstand repetitive keyboarding for extended periods, and communicate and see adequately to perform essential job functions.
• Ability to kneel, bend, and twist at the waist occasionally; reach below shoulder height regularly and at or above shoulder height occasionally.

Nice To Haves

• Cloud technology experience.
• Experience troubleshooting FTP technology issues, server performance degradation, KiteWorks user-account setup and access issues, connectivity, and security issues.
• Strong analytical ability when working with peers and IT management.
• Ability to performance-tune through query optimization using related monitoring tools.
• Knowledge of technical standards, IT concepts, administrative tools, backup and recovery, disaster recovery, IT strategies, and methodologies.

Responsibilities

• Manage internal and external WS_FTP server resources, operations, support, and maintenance.
• Support the transition from WS_FTP and Box.com to the KiteWorks environment.
• Work with customers to ensure account-management policies are established and followed.
• Manage file-transfer processes and account requests, monitor performance, and troubleshoot issues.
• Participate in day-to-day break-fix activities, data calls, audits, and general support tickets.
• Support administration and day-to-day operations of WS_FTP, KiteWorks, and Box.com environments.
• Identify opportunities for process optimization and automation.
• Stay current with industry trends, emerging technologies, and managed file-transfer best practices.
• Perform other duties as appropriate and assigned.

Benefits

• Paid holidays
• Paid time off
• 401(k) with employer match
• Dental insurance
• Vision insurance
• Health insurance plans through the Federal Employee Health Benefits (FEHB) program
• Life benefits
• Disability benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior