Window System Administrator (EMM/Knox Admin)
SBT Global, Inc.•Plano, TX
•Onsite
About The Position
The Window System Administrator will manage and operate an enterprise mobility management (EMM) platform for a large enterprise client. The role focuses on day-to-day platform administration, device policy and application lifecycle management, pre-production validation of new devices and operating system releases, and Tier 2 escalation support for mobile device issues. The ideal candidate has hands-on Android Enterprise expertise, operational discipline, and clear communication skills for working with technical and business stakeholders.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- At least 3 years of experience administering an enterprise EMM/MDM/UEM solution such as Microsoft Intune, VMware Workspace ONE, MobileIron/Ivanti, or similar.
- Hands-on experience with Android Enterprise, including Work Profile, Fully Managed, and COPE, and Managed Google Play app deployment.
- Working knowledge of Active Directory or Entra ID integration, certificate-based authentication, and Wi-Fi/VPN profile configuration.
- Experience in an ITIL-based support environment handling incident, problem, and change management using a ticketing system such as Salesforce.
- Strong written and verbal communication skills in English, including the ability to produce clear reports and documentation.
- Ability to work on-site and occasionally outside business hours for maintenance windows or critical incidents.
Nice To Haves
- Direct experience with Knox Manage, Knox Mobile Enrollment, Knox Guard, or Knox Service Plugin.
- Certifications such as Microsoft MD-102, CompTIA Mobility+/Security+, ITIL 4 Foundation, or an EMM certification.
- Experience supporting a large global enterprise environment.
Responsibilities
- Administer Knox Manage, including directory user and group synchronization, administrator role-based access control, license utilization, and service integrations such as Managed Google Play and certificates.
- Configure and maintain device policies, profiles, and compliance rules for passwords, encryption, restrictions, Wi-Fi, VPN, and email; monitor and remediate non-compliant devices.
- Manage device enrollment through Knox Mobile Enrollment and Android Enterprise, remotely lock or wipe lost or departing-user devices, and decommission inactive devices.
- Deploy and maintain public, third-party SaaS, and in-house mobile applications, including target groups, version updates, and managed app configuration.
- Validate new device models, Android OS and One UI upgrades, Knox Manage releases, and features such as COPE, Knox Guard, and DeX before production rollout.
- Troubleshoot device, OS, and application incidents as a Tier 2 escalation point; escalate issues to vendor support and drive resolution, including root cause analysis and knowledge base updates.
- Follow change management procedures, prepare monthly operations reports, and maintain standard operating procedures and configuration baseline documentation.
