PremierOne Remote System Admin

Motorola Solutions

1d•$105,000 - $115,000•Remote

About The Position

The PremierOne (P1) Remote System Admin provides system administration and application support for public safety customers, traveling to customer sites as needed and/or connecting remotely. The role supports systems covered by Maintenance and Service Agreements, including physical and virtual servers, and works with customers to implement Motorola Solutions technical notification vulnerability-resolution and repair procedures. This position may involve work in high-security areas governed by the U.S. Department of Justice CJIS Security Policy and requires passing a stringent fingerprint background check administered by Motorola Solutions customers.

Requirements

High school diploma required; a degree is preferred.
At least 3 years of IT or public safety experience.
At least 3 years of experience in Computer Science, networking, engineering, or system maintenance.
At least 3 years of public safety applications experience involving Records Management Systems, Computer Aided Dispatch, and Mobile CAD/RMS.
Proven track record working with or deploying enterprise hardware and software solutions.
Experience creating positive working relationships with customers and application end users.
Ability to function effectively in a fast-paced, demanding environment and multitask.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Experience with Microsoft Windows Server and Desktop Operating Systems, with MCSA/MCSE skills.
Experience with Microsoft SQL Server, ODBC, and Ops Manager (SCOM).
Experience with public safety applications including CAD, Mobile, and RMS.
Experience with virtualization software.
Experience with Network Load Balancing (NLB) and clustering.
Experience with hardware blades and Storage Area Networks (SAN).
Experience with firewalls and routers.
Familiarity with JavaScript, .NET, ESRI 10.X, and XML.
Ability to troubleshoot application-system issues involving hardware, network, and third-party components.
Must be able to obtain background clearance as required by the government customer.
Legal authorization to work indefinitely in the U.S. is required; employer work-permit sponsorship is not available.

Nice To Haves

A degree beyond the required high school diploma.
Public safety system experience.
PremierOne experience.
HP enterprise hardware and software experience.
HP hardware blades and Storage Area Networks experience.
Fortigate firewall experience.

Responsibilities

Provide tailored technical customer operations support.
Develop strategies for operational efficiencies by reviewing workflows, procedures, and performance.
Execute customer operations policies and procedures.
Build and maintain positive, effective, mutually beneficial working relationships with customers.
Initiate problem-solving actions and follow through to resolution.
Perform root-cause analysis and recommend improved operational alternatives.
Identify and suggest system or process improvements when applicable.
Perform periodic system maintenance and software patching on covered physical and virtual servers according to Motorola Solutions guidelines.
Run diagnostics using approved MSI tools.
Provide system-performance reporting using approved MSI tools when requested.
Assist with contractually covered database-system backups.
Understand system dependencies and related connections.
Work with customers to implement Motorola Solutions Technical Notification vulnerability-resolution and repair procedures.
Travel to customer sites as needed and/or connect remotely to perform system administration and application tasks.