System Administrator I (Remote)
About The Position
Intelligent Technical Solutions is seeking a collaborative, detail-oriented System Administrator I with strong customer service skills to provide remote IT support to clients. The role handles technical assistance across workstations, printers, business and line-of-business applications, Microsoft 365, servers, and networking. The administrator is expected to resolve a broad range of issues with little or no assistance and serve as an escalation point for technicians. The role also participates in an on-call rotation for after-hours and weekend support of onsite and remote operations. Performance is measured using client satisfaction scores, quality assessments, ticketed hours, average hours per ticket, and tickets completed with one time entry. The position is full-time, 40 hours per week, scheduled 8:30 AM to 5:30 PM EST, Monday through Friday. Compensation starts at $8.44 per hour and may vary by experience and location. The employee must provide a home office setup with a computer meeting the stated hardware and operating-system specifications, stable internet with at least 25 Mbps download and upload, a noise-canceling headset, a smartphone that can run Microsoft Authenticator, an HD webcam, and a second monitor. A UPS is required when using a desktop, but not when using a laptop.
Requirements
- At least three years of experience in IT support or a similar role.
- Experience troubleshooting Windows and Mac operating systems.
- Experience with Server 2016 through 2025.
- Experience with VMware and Hyper-V virtualization.
- Experience supporting Azure.
- Proficiency with Microsoft Entra Admin Center.
- Basic knowledge of firewalls, switches, network architecture, and troubleshooting.
- Proficiency supporting MS Office, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Excellent spoken and written English.
- Able to work full-time, 40 hours per week, from 8:30 AM to 5:30 PM EST, Monday through Friday.
- Able to pass online behavior and cognitive assessments.
- For applicants in the Philippines, able to provide NBI Clearance.
- Home office computer with at least 8 GB RAM and either Windows 11 with an Intel i5 or i7 (8th generation or newer), AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer.
- Stable internet connection with at least 25 Mbps download and upload speeds.
- Quality headset with noise cancellation, smartphone capable of installing Microsoft Authenticator, HD webcam, and second monitor; UPS if using a desktop.
- Strong cultural fit with ITS core values, which will be discussed during the interview.
Nice To Haves
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active server certifications are preferred.
Responsibilities
- Resolve workstation operating system issues with little or no assistance.
- Resolve printer issues with little or no assistance.
- Resolve issues with standard business applications, including Office.
- Support common line-of-business applications such as SAGE ERP and QuickBooks, and support niche applications with vendor assistance.
- Resolve Microsoft 365 administration issues.
- Resolve server issues.
- Troubleshoot basic and intermediate networking issues.
- Serve as an escalation point for technicians.
- Participate in an on-call rotation providing after-hours and weekend support for onsite and remote operations.
Benefits
- Comprehensive health plans / HMO for employees and dependents.
- Life insurance.
- Flexible benefit reimbursement for dental, vision, mental health, wellness, and government contributions.
- Paid time off starting at 15 days per year.
- Maternity and paternity leave.
- Paid US holidays.
- Night shift bonus.
- Salary advancement / loan.
- Health and wellness program.
- Company-paid training and certification.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
