System Administrator I

Reflexive Concepts • Columbia, MD

21h

About The Position

Reflexive Concepts is seeking a skilled System Administrator I to join our team! This role involves providing Tier 1 (Help Desk) and Tier 2 (Escalation) support, including problem identification, diagnosis, and resolution. The System Administrator will support IT systems, focusing on day-to-day operations, monitoring, and problem resolution for client/server, storage, network devices, and mobile devices. Additionally, the role requires optimizing system operations, resource utilization, and performing system capacity analysis and planning. The position also includes supporting the dispatch system and hardware problems, remaining involved in their resolution. Key responsibilities also involve configuring and managing UNIX and Windows operating systems, installing/loading operating system software, troubleshooting, maintaining network component integrity, and implementing operating system enhancements to improve reliability and performance.

Requirements

• Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required
• Bachelor's degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor's degree
• Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
• Manages IT system infrastructure and any processes related to these systems.
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Responsibilities

• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
• Manages IT system infrastructure and any processes related to these systems.
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level