Switchboard Operator

Ovation Healthcare•Goshen, IN

5d•$30,800 - $46,200•Onsite

About The Position

The Switchboard Operator reports to the Director of Public Safety and operates the Amtelco multi-line hospital communication equipment, including telephone lines and computer-based software. The role monitors emergency warning systems, dispatches Public Safety Officers and Plant Operations colleagues, and manages the Doctors Answering Service after hours and on weekends. The operator provides accurate communications support to hospital colleagues, medical staff, and community members, while completing routine duties according to schedule and workload. This position staffs the switchboard department 24/7, including holidays and weekends. It is 100% onsite and may require part-time, as-needed hours. Compensation ranges from $30,800 to $46,200; compensation may be hourly or salary depending on exempt status.

Requirements

High school graduate or equivalent.
Experience using Microsoft software programs.
Two years of experience operating an electronic switchboard system.
Previous customer service experience.

Responsibilities

Operate the multi-line Amtelco switchboard system with polite and courteous telephone manners, adapting to changes in call types.
Problem-solve, manage incoming issues, and prioritize calls promptly.
Maintain the manual backup system for use in the event of a major computer failure.
Prepare and distribute the daily call list to required departments.
Answer and dispatch calls for the Public Safety Department and on-duty Plant Operations colleagues.
Monitor and operate the in-house two-way radio system, including its base station and portable radios.
Maintain and update the on-call schedule for Goshen Health staff and Goshen Physicians’ offices, and distribute it to appropriate departments.
Facilitate replacement of defective in-house patient phones.
Complete annual continuing-education and assigned departmental training, and participate in the TUL program.
Monitor emergency alarms routed to the Switchboard department and notify the appropriate authorities or representatives. Alarms include ER panic, HUGS, finance office, generator, data center, air-conditioning, leak, UPS, pharmacy, blood bank, gift shop panic, Tomo dark room, CCC spinal fluid freezer, hospital fire alarm, and weather alert systems, among others.
Answer and dispatch emergency 3333 in-house telephone and CODE alarm calls, obtaining contact and location information needed for an appropriate response.
Communicate effectively by telephone and email and through overhead announcements.
Monitor and initiate use of the overhead paging system and monitor and use the Desk Alert notification system.
Operate the Doctors Answering Service for medical staff and area physicians, page the on-call physician for each group, and answer after-hours calls for the Center for Cancer Care and contact appropriate colleagues according to departmental call schedules.
Assist the Team Leader with maintaining colleague pager records and monitoring loaner pagers and the pager log.
Maintain the Goshen Health telephone directory for all departments.
Follow departmental work standards and help create those standards.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and life insurance.
Short- and long-term disability coverage.
Health savings account with employer contributions.
Flexible spending accounts for healthcare and dependent care.
Wellness platform with premium incentives.
Employee assistance support and voluntary supplemental plans, including accident, critical illness, hospital indemnity, and child disability insurance.
Flexible paid time off and company-paid holidays.
401(k) plan with discretionary employer match opportunities.
Professional development opportunities.
Company-issued equipment.