Switchboard Operator

Baptist Healthcare System•Corbin, KY

5d•Onsite

About The Position

The PBX Switchboard Operator serves as part of the hospital’s central communications hub, managing incoming and outgoing calls, paging systems, and emergency communications. The role primarily answers and routes incoming calls, provides accurate information, and functions as an information desk for the organization. The operator also receives and routes messages, processes work orders and service requests, and operates switchboard, communication, and information systems while managing multiple tasks and computer screens. The position requires maintaining knowledge of emergency codes and procedures, responding appropriately to alarms, and coordinating emergency codes and overhead paging. The operator is expected to follow safety protocols and organizational requirements and support Baptist Health’s mission, values, culture of safety, and customer service standards. Required training and organizational policies must be completed and followed.

Requirements

High school diploma or GED required.
Basic computer skills required.
No prior experience required.

Nice To Haves

One year of related switchboard, customer service, or communications experience preferred.
PBX/switchboard operation training preferred.
Typing and general office/computer training preferred.

Responsibilities

Answer and route incoming calls professionally and provide callers with accurate information.
Receive, document, and route messages to providers and staff, ensuring timely follow-up.
Respond to and coordinate emergency codes, alarms, and overhead paging activities.
Operate switchboard, communication, and information systems while managing multiple tasks.
Process and route work orders and service requests accurately and efficiently.
Maintain knowledge of emergency procedures, safety protocols, and compliance requirements.
Support Baptist Health’s mission, values, culture of safety, and customer service standards.
Complete required training and adhere to organizational policies and regulatory requirements.
Monitor and adhere to safety responsibilities and initiatives.