SVP Technology Enablement

USAA • San Antonio, TX

1d • $294,750 - $530,550 • Hybrid

About The Position

The SVP, Technology Enablement is accountable for the frameworks, governance, and operating mechanisms that enable USAA’s Technology organization to execute strategy, manage risk, and operate with resilience at scale. Reporting to the Chief Information Officer, this executive leads Technology Risk Management, the Technology Delivery Office, Technology Vendor Management, Expense Management, Enterprise Technology Resiliency, and Technology Change Management.

The role provides vision and strategic direction to ensure technology investments, execution, governance, and operational readiness align with USAA’s mission, regulatory expectations, and business priorities. It partners with Technology, Information Security, Enterprise Risk Management, Compliance, Legal, Internal Audit, and business leaders to advance disciplined execution, strong governance, and proactive enterprise risk management.

The position is based in San Antonio, Texas, and requires working in the office four days per week. Relocation assistance is available.

Requirements

• Bachelor’s degree in technology, business administration, or a related field.
• At least 15 years of progressive leadership experience in technology, risk, program management, or operations within large, complex organizations.
• At least 10 years of experience leading and developing high-performing teams.
• Demonstrated success leading governance, risk, portfolio management, or transformation functions.
• Proven ability to influence executive stakeholders in a matrixed environment.
• Strong understanding of regulatory expectations affecting technology risk, governance, and operational resilience.
• Familiarity with OCC, Federal Reserve, FFIEC, and related regulatory frameworks.
• Understanding of enterprise risk management and compliance requirements.

Nice To Haves

• Advanced degree, such as an MBA or MS.
• Experience leading enterprise technology initiatives, such as cloud, infrastructure, cybersecurity, or data initiatives.
• Experience in a highly regulated industry, preferably financial services.
• US military experience through military service or as a military spouse/domestic partner.

Responsibilities

• Lead the design and execution of the technology enablement strategy in alignment with business objectives and regulatory expectations.
• Provide leadership across technology risk, program management, governance, resiliency, and strategic support functions.
• Model USAA’s mission, core values, desired behaviors, and a strong risk-aware culture.
• Build and develop high-performing teams, including succession planning and leadership development.
• Drive operational effectiveness through governance processes, planning routines, and execution disciplines.
• Establish clear roles, responsibilities, and performance expectations, and promote accountability, transparency, and continuous improvement.
• Identify and manage risks arising from technology operations, strategic initiatives, and organizational activities; ensure risks are identified, measured, monitored, and controlled within enterprise risk appetite.
• Ensure adherence to risk management and compliance policies and procedures.
• Lead Technology Risk Management, including governance, risk assessments, issue management, control oversight, and remediation tracking.
• Partner with Information Security, Enterprise Risk, Compliance, and Internal Audit to align risk oversight, and improve governance processes, risk reporting, and key risk indicators.
• Lead the Technology PMO, including portfolio governance, prioritization, resource alignment, and execution oversight.
• Ensure technology programs and investments align with strategic priorities, financial targets, and risk requirements; advance delivery methodologies and governance practices.
• Provide executive visibility into portfolio performance, risks, and outcomes, and ensure operating models and governance structures support scalability, agility, and performance.
• Own the enterprise technology vendor management framework, including sourcing strategy, onboarding standards, performance governance, and offboarding controls.
• Ensure vendors and managed service providers are governed through structured SLA/KPI management and regular executive-level business reviews.
• Partner with Procurement and Legal on contracts that protect organizational interests, including performance remedies, data rights, and exit provisions.
• Rationalize vendors to reduce redundancy and risk concentration and optimize the supplier portfolio.
• Identify and execute cost optimization opportunities across vendor contracts, licensing, tooling consolidation, and delivery model efficiency.
• Champion FinOps practices for cloud and platform spending, providing team-level visibility and accountability.
• Regularly report technology expense trends and optimization outcomes to the CIO and CFO.
• Embed operational change controls in the delivery lifecycle, ensuring project-driven changes meet production readiness and deployment governance standards.
• Coordinate change management across IT teams, with proactive reviews before changes reach CAB.
• Partner with infrastructure, platform, and application teams to adopt automated change pipelines that maintain control while supporting delivery velocity.
• Partner with HR and Talent to design workforce capability programs in project management, vendor management, and technology delivery disciplines.
• Drive adoption of delivery and risk management standards through coaching, communities of practice, and executive modeling.
• Own the enterprise technology resiliency strategy and readiness to withstand, respond to, and recover from disruptions and major events.
• Be accountable for business continuity, disaster recovery, crisis management, and operational resilience across technology services.
• Establish and maintain resiliency frameworks, standards, and governance aligned with regulatory expectations and industry practices.
• Embed resilience capabilities into technology architecture, platforms, and service delivery models.
• Oversee development, maintenance, and testing of business continuity and disaster recovery plans.
• Lead resilience testing, including simulations and recovery exercises, and improve recovery capabilities, including recovery time and recovery point objectives.
• Report resiliency posture, risks, and remediation efforts to executives.
• Coordinate response and recovery during major incidents, including executive communication and prioritization.
• Partner across Technology, Information Security, Risk, and business functions to align resilience capabilities.
• Ensure compliance with regulatory expectations for operational resilience and continuity and oversee resilience requirements for critical third parties and vendors.
• Drive organizational preparedness through training, awareness, and readiness programs.
• Interact with or participate in enterprise governance committees, including the Enterprise Compliance and Operational Risk Committee, Information Technology and Information Security Committee, Enterprise Business Continuation Committee, Enterprise Third-Party Risk Committee, Shared Services New Activities Approval Committee, and Risk Council.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension.
• Life insurance.
• Parental benefits and adoption assistance.
• Paid time off, including paid holidays and 16 paid volunteer hours.
• Wellness programs.
• Career path planning and continuing education.
• Employees may be eligible for pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors.
• Executive-level roles have a Long Term Incentive Plan consisting of a time- and performance-based cash payment.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive