Technology Enablement Lead

JLL • Chicago, CO

4d • Hybrid

About The Position

The Technology Enablement Lead serves as a strategic partner for JLL’s Leasing Technologies across the United States. The role drives product and AI adoption, technology change management, and digital fluency across multiple regional offices. Working with Product Support, Go-To-Market, and Product teams, the Lead accelerates tool adoption, optimizes regional business workflows, and builds cross-market systems to scale best practices. As an embedded enablement partner and voice of the broker, this role influences business leaders, addresses complex adoption challenges, and guides teams from onboarding through value realization to drive measurable business outcomes.

The role is hybrid, with three days per week in the office in a major market location, and requires travel to JLL offices across assigned U.S. markets. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship. Applications are accepted on an ongoing basis until a candidate is identified.

Requirements

• At least 7 years of combined experience in commercial real estate (Tenant Rep and/or Agency Leasing) and technology adoption.
• Deep knowledge of transaction processes and proven multi-site enablement success.
• Undergraduate degree required.
• Expertise in AI, including agentic workflows and automation, and its application to the brokerage deal cycle; experience helping others adopt and build with AI.
• Ability to independently lead large-scale, cross-functional programs and build strategic relationships with internal stakeholders.
• Expertise across a modern technology stack, including Microsoft Suite, CRM, data visualization tools such as Power BI or Tableau, collaboration platforms, and AI tools.
• Exceptional communication, problem-solving, and organizational skills, with a commitment to customer success.
• Demonstrated ability to move customers from basic adoption to power usage through workflow integration and business value, not just feature training.
• Authorized to work in the United States without visa sponsorship.
• Willingness to travel to JLL offices across assigned U.S. markets.

Responsibilities

• Serve as the in-market expert on AI across the broker deal cycle, including JLL AI tools and integrations.
• Partner with brokers to build and refine AI workflows and support citizen builders.
• Capture valuable broker AI use cases, share them across markets, and report their business impact to technology, business, and leadership partners.
• Define adoption metrics, benchmarks, and growth targets; build dashboards to track performance and measure impact.
• Create regional adoption health scores using usage data and qualitative feedback to identify at-risk offices and develop targeted improvement plans.
• Build relationships with brokerage leaders to influence adoption priorities and optimize workflows using data-driven insights.
• Run quarterly business reviews with regional leadership to develop success plans, celebrate wins, and set goals.
• Translate usage data and adoption metrics into business impact stories for Product and senior leadership.
• Partner with Go-To-Market to drive campaign adoption and adapt product marketing for regional markets.
• Identify high-impact broker and client use cases, document them, and scale proven practices across markets.
• Build a central library of reusable playbooks, toolkits, and innovations sourced from regional teams.
• Deliver training and support through workshops, on-site activations, and AI-driven personalized learning tools.
• Coordinate with Tech Enablement, Product Support, and Go-To-Market to ensure consistency in methods and measurement.
• Build communities of practice and mentor power users to create sustainable local enablement capacity.
• Deploy engagement programs across markets and adapt content to regional workflows.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Senior