SVP & Digital Transformation Officer - Information Technology
About The Position
The SVP & Digital Transformation Officer leads and coordinates the Bank’s digital transformation initiatives. The role partners with business line leaders, technology teams, operations, and executive leadership to identify, prioritize, and implement strategic projects that improve efficiency, enhance customer and employee experiences, and support organizational growth. The officer manages the enterprise project portfolio, evaluates resource capacity, establishes project priorities, and drives execution so strategic initiatives are completed successfully and deliver measurable business value. The position carries supervisory responsibilities under organizational policies and applicable laws, including interviewing, hiring, training, planning and assigning work, directing and appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems. The role requires proficiency in the Bank’s policies and procedures and compliance with applicable laws, rules, regulations, and assigned compliance training. Projects must be implemented in accordance with regulatory requirements, risk management standards, and organizational policies. The position requires a bachelor’s degree in a relevant field and at least seven years of progressive related experience.
Requirements
- Bachelor’s degree in Business Administration, Finance, Information Technology, Project Management, Operations Management, or a related field.
- Seven or more years of progressive experience in banking, operations, project management, business transformation, process improvement, or related areas.
- Experience leading enterprise-wide initiatives involving multiple stakeholders and business units.
- Strong understanding of banking operations, products, services, and regulatory environments.
- Demonstrated ability to align strategic objectives with tactical project execution.
- Strong project management, organizational, and planning skills.
- Ability to manage multiple concurrent initiatives and competing priorities.
- Experience with project portfolio management, governance, and resource allocation methodologies.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to assess organizational capacity and recommend project prioritization strategies.
- Excellent verbal, written, presentation, and facilitation skills.
- Ability to communicate effectively with executives, department leaders, employees, vendors, and external partners.
- Strong stakeholder management and relationship-building skills.
- Ability to influence without direct authority across organizational levels.
- Experience driving process improvement and change management initiatives.
- Proficiency in project management, reporting, and collaboration tools.
- Ability to work independently while fostering collaboration across teams.
- Professional demeanor, strong customer and employee service orientation, teamwork, positive outlook, and commitment to continuous improvement.
- Ability to acquire and maintain proficiency in Bank policies and procedures, comply with applicable laws, rules, and regulations, and complete assigned compliance training.
Nice To Haves
- Master’s degree preferred.
- Experience managing project portfolios and resource capacity planning preferred.
- Project Management Professional (PMP), Certified Scrum Master (CSM), Lean Six Sigma, or comparable certification preferred.
Responsibilities
- Lead the Bank’s digital transformation efforts, coordinating strategic initiatives that improve business processes, customer and employee experiences, and operational effectiveness.
- Partner with executive leadership and department leaders to identify, evaluate, and prioritize transformation opportunities aligned with organizational goals.
- Establish and maintain an enterprise project intake, prioritization, and governance process.
- Manage the Bank’s transformation project portfolio, ensuring alignment with strategic objectives and available resources.
- Oversee capacity planning across departments to balance project demand, resource availability, and business priorities.
- Work with business units to assess project feasibility, define business requirements, identify dependencies, and establish implementation timelines.
- Initiate and facilitate project execution by assembling teams, developing plans, assigning responsibilities, and monitoring progress.
- Track project performance, milestones, risks, issues, and resource utilization, escalating concerns when appropriate.
- Facilitate cross-functional collaboration and address obstacles to keep projects aligned and progressing effectively.
- Identify opportunities for process improvement, automation, digitization, and operational efficiency.
- Develop and maintain project management standards, reporting frameworks, and governance processes.
- Create executive-level reporting and dashboards covering project status, resource capacity, risks, and business outcomes.
- Support organizational change management, including communication, training, and stakeholder engagement.
- Collaborate with technology, operations, risk, compliance, and vendor partners to support successful project delivery.
- Monitor industry trends, emerging technologies, and banking best practices for opportunities that support strategic objectives.
- Ensure projects comply with regulatory requirements, risk management standards, and organizational policies.
- Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
- Maintain proficiency in Bank policies and procedures, comply with applicable laws and regulations, and complete assigned compliance training in a timely manner.
Benefits
- 27 days of PTO (Paid Time Off)
- 5 days of Short Term Disability
- 11 annual paid holidays
- 1 annual float holiday
- Medical insurance
- Dental insurance
- Vision insurance
- Health Care Flexible Spending
- Dependent Care Flexible Spending
- Transportation Fringe Benefit Plan
- Group Life
- Long Term Disability
- Optional Life
- Access to voluntary benefits including Cancer, Term & Universal Life, Accident, Short-Term Disability, and Critical Illness policies, and other ancillary benefit products
- 401(k) with employee match
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What This Job Offers
Job Type
Full-time
Career Level
Senior
