Director, Digital Transformation & Technology

Chick-fil-A, Inc.•Atlanta, GA

2d•Hybrid

About The Position

The Director role develops the vision, strategy, and execution plan for Chick-fil-A’s Business Architecture practice. The practice creates a shared understanding of the business’s capabilities and how they are supported by people, processes, data, and technology, helping guide investment decisions and operational success as the company grows. The Director stewards the Business Capability Catalog and advocates for its effective use, while maturing practices such as capability modeling, systems mapping, maturity scoring, and data-driven portfolio planning. The role also shapes Business Architecture into an effective consulting function that helps the business and DTT deliver solutions aligned with strategic outcomes. The Director helps translate strategy into execution, supports effective measurement of business impact, and builds strategic relationships with leaders across talent, organizational strategy, business departments, and DTT. The role balances departmental and product-team priorities with enterprise outcomes, navigating complex cross-functional initiatives involving people, process, data, and technology. It also provides leadership for the Digital Delivery Process, Chick-fil-A’s intake and work-routing system, and people leadership for the Business Architecture team. Chick-fil-A’s Flexible Futures Model combines in-person work—currently a minimum of 8–10 days per month—with virtual work. The position has a 10% travel requirement. Relocation assistance is not provided.

Requirements

At least 10 years of experience.
Architecture and software delivery leadership experience.
Experience leading initiatives that combine people, process, data, and technology.
Strong business aptitude and the ability to quickly understand and reason about different business areas and processes.
Ability to advocate for enterprise thinking, including when it involves navigating conflict.
Strong leadership in setting a vision and executing through a team.
Ability to earn trust and lead through influence.
Systems-thinking mindset across a broad range of business domains.
Ability to challenge assumptions and the status quo constructively.
Desire and ability to mentor and coach others, including team business architects and colleagues across Chick-fil-A.
Strong process mindset and architecture aptitude.
Strong people leadership and coaching skills.
Bachelor’s degree or equivalent experience; the required major or concentration is MIS, Computer Science, or similar.

Nice To Haves

15 or more years of experience.
Software and/or solution architecture background.
Solution Architecture or Enterprise Architecture experience.
Familiarity with Chick-fil-A’s technology ecosystem, including cloud and restaurant technology, shared services, and enterprise architecture concepts such as domain-driven design.
Master’s degree preferred.
MBA preferred.

Responsibilities

Develop the vision, strategy, and operating model for the Business Architecture practice and its ongoing engagement with the business and DTT.
Steward the Business Capability Catalog and its associated information, and advocate for its appropriate use across the business.
Mature practices including capability modeling, systems mapping, maturity scoring, and data-driven portfolio planning.
Shape the Business Architecture team into an effective consulting function that helps deliver solutions aligned with strategic outcomes.
Guide cross-domain and cross-department solutions by helping partners make sound decisions about the convergence of people, process, data, and technology.
Build trusted relationships with business leaders and DTT partners to conduct Business Capability Mapping workshops.
Develop a framework for strategic investment decisions based on business capabilities and how well they are supported by people, process, data, and technology.
Help translate strategy goals into execution paths and advocate for effective measurement of business impact.
Ensure enterprise outcomes are considered alongside departmental and product-team outcomes when significant decisions are made.
Select, implement, and manage tools that enable Business Architecture deliverables, including LeanIX and Claude.
Steward Enterprise Architecture principles and socialize them across the business.
Provide leadership for the Digital Delivery Process, the intake and work-routing system.
Provide people leadership for the Business Architecture team, including mentoring and coaching.
Act as a player/coach in cross-audience situations requiring high influence.