SVP CHIEF TECHNOLOGY OFFICER
About The Position
The Chief Technology Officer provides enterprise-wide leadership for technology strategy, infrastructure, core systems, data architecture, project governance, and innovation. The role ensures technology investments support member experience, employee productivity, operational resilience, cybersecurity, and the credit union’s long-term strategic growth. Reporting to the CEO or a designated executive leader, the CTO works with executive leadership and teams across Risk Management, Information Security, Operations, Member Experience, Digital Banking, and business lines. The role aligns technology priorities with enterprise strategy, regulatory expectations, member needs, and organizational capacity. Success is measured by reliable and secure technology operations; effective execution of the technology roadmap; measurable improvements in member and employee experience; disciplined project delivery; strong adoption of systems and tools; improved data availability; effective vendor performance; and alignment between technology investments and enterprise strategy.
Requirements
- Bachelor of Science or Bachelor of Arts degree in Computer Technology, Business Administration, or a related field, or equivalent.
- At least 5 years of work experience in a financial institution.
- At least 10 years of total IT-related experience.
- Progressively responsible technology leadership experience; preferably in a financial institution or regulated environment.
- Demonstrated success leading infrastructure, core systems, integrations, data, cybersecurity partnerships, and enterprise projects.
- Strong vendor management and project governance experience.
- Ability to translate business strategy into practical technology plans.
- Excellent communication skills with executive, board, technical, and non-technical audiences; well-developed interpersonal skills to communicate effectively with members, employees, and vendors.
- Innovative and proactive leadership, sound analytical ability, and critical decision-making capabilities.
Nice To Haves
- CISSP (ISC2 Certified Information Systems Security Professional).
- CISM (ISACA Certified Information Security Manager).
- MCSE (Microsoft Certified Systems Engineer).
- MCP (Microsoft Certified Professional).
Responsibilities
- Lead technology architecture across infrastructure, key applications, data, and project management to support strategic priorities, regulatory requirements, operational needs, and member experience goals.
- Develop, maintain, execute, and adapt a technology roadmap aligned with the Strategic Plan, organizational goals, annual metrics, risk appetite, member experience priorities, and operational efficiency objectives.
- Develop and manage technology operating and capital budgets, prioritizing investments and resources, optimizing costs, and measuring returns on technology expenditures.
- Partner with the Member Experience team to identify technology-related service friction and drive automation, workflow improvements, efficiency, and faster service delivery.
- Develop strategies for data-driven decision-making through data architecture, reliable reporting, data governance, and accessible business intelligence tools.
- Design, maintain, secure, and continuously improve technology infrastructure to support business needs, resilience, security, reliable service, and operational efficiency.
- Maintain internal service support for technology needs.
- Identify and implement technology solutions that support employee productivity and efficiency, including focused training to support adoption.
- Improve the organization’s security posture in partnership with Risk Management and Information Security by implementing security solutions, strengthening controls, supporting regulatory readiness, and safeguarding member and institutional data.
- Oversee technology disaster recovery capabilities, resiliency planning, testing, and recovery readiness in support of business continuity objectives.
- Oversee technology vendor relationships, contracts, service-level expectations, due diligence, implementation performance, and third-party risk considerations.
- Ensure projects are strategically aligned, appropriately scoped and approved, sufficiently resourced, and tracked against outcome-based metrics.
- Lead project resource capacity planning through the Project Management Office to support resource management and workforce planning.
- Develop and document project management governance and methodologies.
- Lead large strategic cross-functional projects and track return on investment and outcomes.
- Ensure core business applications are properly managed and maintained to maximize uptime and efficiency.
- Lead the design, execution, and modification of data flows between systems to support efficient workflows, data availability, staff efficiency, and member service.
- Build and maintain secure, efficient system integrations aligned with immediate and long-term business objectives.
- Monitor emerging technologies and evaluate, recommend, and prioritize practical solutions aligned with strategy, business needs, risk appetite, member expectations, and implementation capacity.
- Cultivate technology partners to support strategic implementation and member outcomes.
- Foster organizational innovation to improve member and employee experience through process and technology improvements.
Benefits
- Paid time off.
- Paid sick time.
- A variety of health, medical, and supplemental insurance plans.
- 401(k) retirement plan with an employer match.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
