SVP, Client Partner - Healthcare

Robots and Pencils

16h•$225,000 - $285,000•Remote

About The Position

Robots & Pencils is an applied AI engineering firm that builds AI co-workers for enterprise operations. The SVP, Client Partner owns a portfolio of enterprise healthcare accounts, pursuing new clients and growing existing relationships while leading account strategy, commercial success, and delivery quality. Delivery and Product Management report into this role, which sets the direction for what is delivered and how it reaches clients. The position also develops thought leadership, reusable solutions, and domain-specific practices that strengthen the firm’s capabilities. The role serves as the firm’s market representative and the internal steward of client outcomes. It is accountable for portfolio strategy and growth, client results, and building the offerings and talent that shape the firm’s future reputation. The position is remote within the United States, based on the East Coast, and requires regular travel to meet clients.

Requirements

15+ years of experience in consulting, digital, or AI and technology services.
Senior ownership of enterprise portfolios or verticals with full P&L accountability.
Proven record of multi-million-dollar growth and complex deal wins.
Ability to sustain executive relationships with VP- and C-suite-level stakeholders that lead to renewals and expansion.
Depth in applied AI, cloud, digital product, and experience design, with the ability to connect technology to measurable business outcomes.
Healthcare vertical expertise.
Experience leading globally distributed delivery across onshore and offshore teams.
Operational fluency in forecasting, pricing, utilization, and margin management.
Visible market presence through speaking, publishing, or alliances that builds external demand for the firm.
Willingness to travel regularly.

Nice To Haves

MBA and/or certifications such as PMP, PgMP, or SAFe.
Experience selling or scaling enterprise AI co-worker, agentic, or applied-AI initiatives.

Responsibilities

Own a portfolio of enterprise clients end-to-end, including P&L, client success, delivery quality, and multi-year account strategy, while meeting or exceeding revenue and margin targets.
Set delivery direction across accounts, align outcomes with client business goals, and guide estimating and pricing to protect impact and profitability.
Identify and address risks, trade-offs, and scope issues early.
Build trusted-advisor relationships with C-suite stakeholders, identify underlying business drivers, and challenge assumptions when appropriate.
Communicate progress in terms of business impact, including ROI, milestones, and decisions, to build executive confidence and demonstrate value.
Partner with Sales, Marketing, and Delivery on pipeline, forecasting, resourcing, and multi-year portfolio growth plans.
Win complex, high-value deals by shaping offerings, pricing, and pursuit strategies.
Mentor VP, Client Partners and Delivery Managers and attract future firm leaders.
Codify reusable intellectual property, cross-vertical offerings, and delivery practices that improve margins and serve as benchmarks.
Represent the firm externally and convert market visibility into pipeline.
Lead globally distributed delivery across onshore and offshore teams.
Travel regularly to meet clients where they work.