VP / SVP Client Services

Coefficient Health•New York, NY

14h

About The Position

Coefficient Health is hiring a full-time senior business leader for a role equivalent to VP/SVP of Client Services. The position leads and grows a portfolio of pharmaceutical and healthcare client business, translating client strategy into effective work while ensuring strong client relationships, operational performance, team effectiveness, and financial results. It is a hands-on, player-coach leadership role accountable for strategic pull-through, client retention, business growth, profitability, and talent development. The role reports directly to the Partners and serves as a senior leader within the organization. The leader oversees multiple accounts, teams, and engagements; sets business and operating priorities; manages client commitments alongside financial goals and team capacity; and maintains execution, quality, compliance, and accountability. The role owns account financial performance, including revenue growth, profitability, forecasting, resource planning, scopes of work, and account stewardship. It also contributes to new business, agency planning and operational improvements, and the development of scalable processes and practices. The position leads, coaches, and develops the Client Services organization, fostering collaboration, accountability, flexibility, and mutual respect. It calls for an agile, adaptable, highly collaborative leader with an entrepreneurial mindset, a low-ego, team-first approach, and the ability to navigate ambiguity and changing priorities. Coefficient Health is a New York City-based, full-service healthcare marketing agency launched in early 2023, serving pharmaceutical and biotech industries.

Requirements

12+ years of experience in pharmaceutical marketing, healthcare communications, medical education, life sciences, or a related field.
Significant experience leading large client relationships, integrated account teams, and multimillion-dollar books of business.
Demonstrated success growing client business while maintaining strong client satisfaction and profitability.
Strong operational leadership experience, including forecasting, budgeting, staffing, resource planning, and account management.
Experience leading and developing high-performing teams.
Strong business and financial acumen.
Exceptional communication, presentation, facilitation, and relationship-building skills.
Agility and adaptability, including the ability to thrive in ambiguity and manage changing priorities.
Open-mindedness and willingness to challenge traditional ways of working.
A highly collaborative, low-ego, team-first approach.
An entrepreneurial mindset and flexibility to wear multiple hats and contribute wherever needed.
Player-coach mentality and an all-in attitude.
High proficiency in PowerPoint.
Bachelor's degree required.

Responsibilities

Own the overall health, stability, and profitability of assigned business across multiple client relationships.
Translate client and agency strategic priorities into business plans, operating priorities, and clear direction for teams.
Balance client commitments, financial goals, and team capacity, making decisions and tradeoffs that support sustainable performance.
Build trusted client partnerships and support a strong client experience and long-term retention.
Lead key client meetings, business reviews, and planning discussions.
Anticipate and address risks that could affect delivery, profitability, or client retention.
Identify and pursue opportunities to grow and strengthen client business.
Oversee day-to-day performance across multiple accounts, teams, and client engagements, ensuring efficient and consistent delivery.
Establish processes and operating rhythms that keep teams aligned, informed, and accountable.
Partner with Project Management and department leaders on staffing, resource allocation, and workload planning.
Identify and resolve operational challenges, resource constraints, and competing priorities; improve ways of working, communication, and team effectiveness.
Maintain high standards for execution, quality, compliance, and accountability.
Own the financial health and performance of assigned accounts and books of business, driving revenue growth, profitability, forecasting accuracy, and resource planning.
Partner with Finance and leadership on budgeting, forecasting, staffing, and financial performance.
Ensure scopes of work are strategically sound, appropriately staffed, and financially responsible; manage scope changes and account stewardship.
Identify opportunities to deepen client relationships and expand agency engagement.
Contribute to new business opportunities, pitches, proposals, and capabilities presentations.
Partner with agency leadership on operational improvements, business planning, and strategic initiatives; help build scalable processes and best practices.
Lead, coach, and develop a high-performing Client Services organization.
Foster collaboration, accountability, flexibility, and mutual respect, and build partnerships across Client Services, Project Management, Creative, Strategy, and Operations.
Mentor future leaders, support professional growth, set clear expectations, provide direct feedback and ongoing coaching, and lead by example.