VP / SVP Client Services

Coefficient Health•New York, NY

2d•$225,000

About The Position

Coefficient Health has an immediate, full-time opening for a visionary business leader at a healthcare marketing and training agency. The position is equivalent to VP/SVP of Client Services and is a senior leadership role reporting directly to the Partners. The Business Lead leads and grows a portfolio of pharmaceutical and healthcare client business, translating client strategy into effective work while supporting strong client relationships, operational performance, team effectiveness, and financial results. This hands-on leadership role is accountable for strategic pull-through, operational performance, client retention, business growth, profitability, and talent development. The leader oversees multiple accounts and client engagements, manages financial and operational performance, develops client partnerships, contributes to agency growth and initiatives, and coaches a high-performing Client Services organization. The role calls for an agile, collaborative, entrepreneurial player-coach who is adaptable, comfortable with ambiguity, and willing to contribute wherever needed.

Requirements

12+ years of experience in pharmaceutical marketing, healthcare communications, medical education, life sciences, or a related field.
Significant experience leading large client relationships, integrated account teams, and multimillion-dollar books of business.
Demonstrated success growing client business while maintaining client satisfaction and profitability.
Strong operational leadership experience, including forecasting, budgeting, staffing, resource planning, and account management.
Experience leading and developing high-performing teams.
Strong business and financial acumen.
Exceptional communication, presentation, facilitation, and relationship-building skills.
Agility and adaptability, including the ability to thrive in ambiguity and manage changing priorities.
High proficiency in PowerPoint.
Bachelor's degree required.

Nice To Haves

Open-mindedness and willingness to challenge traditional ways of working.
Highly collaborative, low-ego, team-first approach.
Entrepreneurial mindset and flexibility to wear multiple hats and contribute wherever needed.
Player-coach mentality and an all-in attitude.

Responsibilities

Own the overall health, stability, and profitability of assigned business across multiple client relationships.
Translate client and agency strategic priorities into business plans, operating priorities, and direction for teams.
Balance client commitments, financial goals, and team capacity to support sustainable business performance.
Build trusted client partnerships, support client satisfaction and retention, and lead key client meetings, business reviews, and planning discussions.
Anticipate and address risks that could compromise delivery, profitability, or client retention.
Identify opportunities to grow and strengthen client business and agency engagements.
Oversee day-to-day performance across multiple accounts, teams, and client engagements.
Ensure work is delivered efficiently, effectively, and consistently; establish processes and operating rhythms that keep teams aligned and accountable.
Partner with Project Management and department leaders on staffing, resource allocation, and workload planning.
Resolve operational challenges, resource constraints, and competing priorities; improve working practices, communication, and team effectiveness.
Maintain high standards for execution, quality, compliance, and accountability.
Own financial health and performance of assigned accounts and books of business; drive revenue growth, profitability, forecasting accuracy, and resource planning.
Partner with Finance and leadership on budgeting, forecasting, staffing, and financial performance.
Ensure scopes of work are strategically sound, properly staffed, and financially responsible; proactively manage scope changes and account stewardship.
Contribute to new business opportunities, pitches, proposals, and capabilities presentations.
Partner with agency leadership on operational improvements, business planning, and strategic initiatives; help build scalable processes and best practices.
Lead, coach, and develop a high-performing Client Services organization; foster collaboration, accountability, flexibility, and mutual respect.
Build cross-functional partnerships across Client Services, Project Management, Creative, Strategy, and Operations.
Inspire team ownership, mentor future leaders, support professional development, and provide clear expectations, feedback, and ongoing coaching.
Lead by example with a hands-on, all-in approach.