SVP of Client Services

The Mx Group•Burr Ridge, IL

6d•Hybrid

About The Position

The SVP of Client Services is a growth-driving, marketing-forward executive who owns the Client Services function and serves as the senior client voice across MX’s portfolio. The leader carries a limited set of core accounts while focusing primarily on growing the book of business, developing the team, and raising the standard of marketing thinking delivered to clients. The role sits on the Executive Leadership Team and partners closely with the CEO and agency leaders. The SVP owns client satisfaction, retention, and organic growth; leads marketing-plan and program design; develops Client Services talent; and is accountable for the function’s revenue projection, growth targets, margin expectations, forecasting contribution, and reporting. The role also serves as senior counsel and an escalation point for complex, high-value client relationships and partners across agency disciplines to deliver integrated client work. Within the first year, success includes building strong relationships across the client portfolio and agency, establishing a clear leadership structure and growth path for the Client Services team, becoming a trusted strategic partner to the CEO, and making measurable progress in organic account growth, client retention, and team development. The position requires working onsite at the Burr Ridge office at least three days per week, with additional in-office presence as business needs require. Compensation includes a highly competitive package with a significant base salary and performance-based variable compensation.

Requirements

15+ years in client services, account leadership, and business development.
Required experience at a B2B marketing, advertising, or technology agency; B2B marketing agency experience is specifically required.
Demonstrated success growing a portfolio of client relationships, including expanding scope and revenue within existing accounts.
Proven people leadership, including managing managers and building teams across levels of seniority.
Deep marketing expertise across strategy, brand, demand generation, content, media, and digital.
Sound commercial judgment and experience in forecasting, resourcing, and profitability.
Executive presence and strong communication skills, with the ability to partner effectively with the CEO and agency leaders.
Optimistic, high-energy leadership, a strong work ethic, and a creative, curious approach to work.
Familiarity managing complex sales cycles and multi-channel go-to-market programs.
Ability and enthusiasm to work onsite at the Burr Ridge office at least three days per week and to be a visible, engaged, accessible in-office leader.

Responsibilities

Own client satisfaction, retention, and organic growth across the portfolio by deepening engagements and expanding scope through successful client programs.
Serve as the agency’s marketing standard-bearer and bring a current, substantive point of view on B2B marketing, strategy, demand generation, brand, and digital.
Lead program and marketing-plan design, ensuring recommendations are data-driven, outcome-oriented, and tied to client business results.
Contribute to pitches and proposals and support smooth transitions of new clients into active engagements.
Lead and develop the Client Services team across all levels, setting expectations, growth paths, and performance standards.
Recruit, coach, and mentor talent; build strategic marketing capability, bench strength, and succession depth; and assess performance objectively.
Foster a culture of accountability, curiosity, creativity, and ownership.
Serve on the Executive Leadership Team and ensure client realities inform company direction and priorities alongside the CEO and agency leaders.
Own Client Services revenue projections and growth targets, set margin expectations, contribute to forecasting and pricing discipline, and cascade goals into MDs’ annual plans.
Report Client Services metrics, revenue achievement, organic growth, retention, utilization, margin, and team performance to the CEO and leadership team.
Build trusted relationships with the team, across the agency, and with clients.
Act as senior counsel and escalation point for the agency’s most complex and highest-value client relationships.
Partner across Creative, Strategy, Digital, Content, and Media to deliver integrated work clients need.
Work onsite at the Burr Ridge office at least three days per week, with additional in-office presence as client and agency business needs require.