Survivor Outreach Services State Coordinator - Salem, OR

Patriot Enterprises•Salem, OR

About The Position

Patriot Enterprises will provide Army National Guard (ARNG) Military Funeral Honors and Survivor Outreach Services (SOS) support to geographically dispersed service members and families. SOS State Coordinators provide information, referrals, and outreach to surviving family members, supporting them through crises following the loss of a service member. The coordinator works alongside the state's Casualty Assistance Officer (CAO) and, at minimum, assumes family-support duties within two weeks after the CAO checklist is completed. The role supports families of fallen Soldiers from all Army components: Active, National Guard, and Army Reserve. The coordinator provides ongoing outreach and non-clinical support, connects survivors with benefits and services, builds partnerships with military and civilian providers, and coordinates state and national outreach events. The position also maintains case records and resource directories, prepares briefings and reports, and supports survivor communications and related shipping documentation.

Requirements

High school diploma or equivalent.
Strong sense of mission, focus, knowledge, and resourcefulness related to SOS.
Emotional maturity, tact, and attentive listening skills.
Ability to identify resources that help families and survivors understand benefits, facilitate bereavement-counseling referrals, and navigate programs such as VA benefits, TRICARE, and educational opportunities.
Ability to provide dignified verbal and written responses, communicate clearly in sensitive situations, understand verbal and nonverbal reactions, and exercise independent judgment.
Ability to build rapport with families, Veterans Service Organizations, Casualty Assistance Officers, military leadership, and other stakeholders and resource groups.
Ability to maintain, update, and expand a directory of resources, agencies, and organizations for military families and survivors.
Ability to produce reports and data.
Understanding of applicable Army, NGB, State National Guard, and IMCOM policies, regulations, guidance, SOPs, training, and resources.
Understanding of ARNG organization and structure and military culture.
Experience with Microsoft Office products.
Self-starter with good time-management skills.
Ability to travel.
U.S. citizenship required.
Ability to pass an extensive background investigation.

Nice To Haves

Knowledge of or experience with military funeral honors, information, assistance, outreach, referral, and follow-up services to families and survivors from all service components.

Responsibilities

Be available by telephone 24/7/365 to receive requests for assistance from constituents.
Contact or meet with each Survivor during the transition from the CAO, at milestone management events, and whenever assistance is needed, but at least once annually; meetings may be in person or by telephone, email, mail, Skype, or other means.
Provide families and survivors information about ARNG resilience programs and benefits available through the Army Benefits Coordinator in accordance with applicable regulations and guidance.
Act as a liaison with civilian and military service providers; develop and coordinate partnerships and coordinate survivor outreach events at state and national levels.
Conduct or facilitate non-clinical support, assess individual and family needs, provide information and referrals, and follow up on outstanding issues.
Maintain, update, and expand a directory of resources, agencies, and organizations available to military families and survivors in the area of responsibility, including organization name, address, phone number, point of contact, and services provided.
Coordinate service delivery with the Casualty Assistance Center Benefit Coordinator and ACS Support Coordinators.
Coordinate referrals for financial assistance from military, government, and civilian organizations.
Create SOS program slides for trainings and briefings, serve as the central point of contact, and coordinate briefings as appropriate.
Maintain contact with survivors and family members by mailing items such as birthday, Christmas, and anniversary cards and event invitations; support reimbursement for associated shipping expenses and maintain a shipping expense log for government inspection.
Create journal entries and document SOS cases and contacts in the systems of record and SOS Module in accordance with applicable guidance.
Provide requested program data and information to ACSIM, IMCOM, and/or ARNG, including NGO data, trend data, area-of-responsibility updates, case transfer rosters, event calendars, staff contact information, and other mission-essential reports or queries; the ARNG government SOS national program manager is the release authority.
Submit a Monthly Workload Report to the GTM by the 10th calendar day of each month, covering the previous month's workload and events, and planned events for the following two months.