Survivor Outreach Services State Coordinator TEMP - Helena, MT

Patriot Enterprises•Helena, MT

About The Position

Patriot Enterprises will provide Army National Guard Military Funeral Honors and Survivor Outreach Services support to geographically dispersed service members and families. The State Coordinator provides information, referrals, and outreach to surviving family members, supporting them through crises following the loss of a service member. Working alongside the state's Casualty Assistance Officer, the coordinator assumes responsibility for caring for the family, at minimum within two weeks after the CAO checklist is completed. The role supports families of fallen Soldiers from all Army components: Active, National Guard, and Army Reserve. The coordinator provides non-clinical support, assesses family needs, connects survivors with military, government, and civilian resources, and follows up on outstanding issues. The position also coordinates with service providers and government stakeholders, maintains case records and resource directories, conducts outreach and briefings, and reports workload and program activity. The role is temporary and based in Helena, Montana.

Requirements

High school diploma or equivalent.
Strong sense of mission, focus, knowledge, and resourcefulness related to SOS.
Emotional maturity, tact, and attentive listening skills.
Ability to identify resources, help families and survivors understand benefits, facilitate bereavement counseling referrals, and assist with programs such as VA benefits, TRICARE, and educational opportunities.
Ability to provide dignified verbal and written responses, communicate well in sensitive situations, understand verbal and nonverbal reactions, and exercise independent judgment.
Ability to build rapport with families, Veterans Service Organizations, Casualty Assistance Officers, military leadership, and other stakeholders and resource groups.
Ability to maintain, update, and expand a resource directory for military families and survivors.
Ability to produce reports and data.
Understanding of applicable Army, NGB, State NG, and IMCOM policies, regulations, guidance, SOPs, training, and resources.
Understanding of ARNG organization and structure and military culture.
Experience with Microsoft Office products.
Self-starter with good time management skills.
Ability to travel.
U.S. citizenship required.
Ability to pass an extensive background investigation.

Nice To Haves

Knowledge of or experience with military funeral honors and information, assistance, outreach, referral, and follow-up services to families and survivors from all service components.

Responsibilities

Be available by telephone 24/7/365 to receive requests for assistance.
Contact or meet with each Survivor during the transition from the CAO, at milestone management events, and whenever assistance is needed, at least once annually.
Provide information to families and survivors about ARNG resilience programs and available benefits.
Liaise with civilian and military service providers; develop and coordinate relationships and partnerships; and coordinate survivor outreach events at state and national levels.
Conduct or facilitate non-clinical support, assess individual and family needs, provide information, make referrals, and follow up to resolve outstanding issues.
Maintain, update, and expand a directory of resources, agencies, and organizations serving military families and survivors in the area of responsibility.
Coordinate with the Casualty Assistance Center Benefit Coordinator and ACS Support Coordinators in service delivery.
Coordinate referrals for financial assistance from military, government, and civilian organizations.
Create SOS program slides for trainings and briefings, serve as the central point of contact, and coordinate briefings as appropriate.
Keep in contact with survivors and families by mailing cards and event invitations; support and log shipping expense reimbursements in accordance with contractual requirements.
Create journal entries and document all contacts in SOS systems of record and the SOS Module.
Provide requested program data and information to ACSIM, IMCOM, and/or the ARNG, subject to the ARNG national program manager's release authority.
Submit a Monthly Workload Report to the GTM by the 10th calendar day of each month, including previous-month workload and events, and events planned for the following two months.