Surveillance Operator (Swing Shift or Overnight Shift)
About The Position
Help protect the people, property, and experiences that define Nemacolin's luxury resort environment. As an Overnight Surveillance Operator, you will serve as a critical part of the resort's safety and security operations by monitoring surveillance systems, supporting emergency response efforts, documenting incidents, and maintaining continuous communication with security personnel and resort leadership. Working independently during overnight hours, you will play an essential role in preserving a safe, secure, and welcoming environment for guests and associates alike. Swing Shift schedules may include 6:00 a.m. to 2:30 p.m. or 2:00 p.m. to 10:30 p.m., or 10:00 p.m. to 6:30 a.m based on operational needs and business demands. Overnight Shift hours are 10:00 p.m. to 6:30 a.m. Associates working the overnight shift will receive a $1.00 per hour shift differential.
Requirements
- High school diploma or equivalent required
- Ability to speak, read, and communicate fluently in English
- Proficiency with computers, email, and basic business technology systems
- Ability to work a variety of shifts, including nights, weekends, holidays, and overtime as needed
- Ability to sit or stand for extended periods, including up to 8 hours
- Successful completion of the resort-provided Hospitality Security Officer Certification Program within 60 days of hire
Nice To Haves
- Previous security experience preferred
Responsibilities
- A secure resort environment through proactive surveillance monitoring that helps deter theft, vandalism, unauthorized activity, and safety concerns across the property
- Timely communication and operational coordination by serving as a central point of contact for security personnel, leadership teams, and approved external agencies when necessary
- Accurate and thorough incident documentation through detailed reporting, investigation support, and recordkeeping related to accidents, incidents, and security concerns
- Rapid and effective emergency response by following established protocols and supporting resort-wide safety initiatives during critical situations
- Enhanced fire and hazard prevention efforts through continuous observation, awareness, and prompt reporting of potential risks
- Accountability and asset protection through monitoring procedures designed to safeguard company property and support loss prevention efforts
- Strong collaboration between Security, resort leadership, and operational departments to promote safety, operational continuity, and exceptional guest experiences
Benefits
- Competitive hourly wages and attractive 401(k) program
- Medical, dental, and vision coverage for eligible associates
- Paid time off and holiday compensation
- Discounted associate meals and uniform services
- Savings across resort dining, retail, spa, and activities
- Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
- Paid training and structured onboarding
- Hands-on learning and cross-department opportunities
- Clear pathways for advancement and internal promotion
- Recognition through individual and team honors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
