Surveillance Operator

Caesars Entertainment•Westlake, LA

About The Position

Surveillance Operators monitor gaming areas, back-of-house operations, and public spaces to uphold casino standards and protect company assets. The role involves observing live and recorded video feeds, identifying irregularities, documenting incidents, supporting investigations, and communicating findings to appropriate departments. Attention to detail, sound judgment, and dedication to maintaining a secure and fair gaming environment are essential. The operator uses a closed-circuit television (CCTV) system to monitor casino activities, prepares reports and logs, and presents evaluations of observed illegal activity to the appropriate departments with recommendations as needed. The role also involves applying and enforcing applicable state and federal regulations, following company and department policies, demonstrating superior service to internal and external guests, and projecting a positive image of Caesars Entertainment. Additional requirements include ongoing games protection training, assisting with training new employees, and interacting with law enforcement and courtroom personnel.

Requirements

Must be 21 years of age or older.
Must have valid identification.
Maintain a neat, professional appearance and good personal hygiene.
Proficient in English, both verbal and written.
Must be able to obtain and possess a gaming license from the Louisiana Gaming Control Board.
Flexible to work various shifts, weekends, and holidays.
High school diploma or equivalent.
Ability to interface effectively with the public and co-workers.
Able to work in a fast-paced environment requiring quick decision-making.
Able to process large amounts of information and take appropriate corrective actions.
Requires full dexterity and mobility throughout all shifts.
Regular use of office equipment and computers.

Nice To Haves

Preferred knowledge of casino and hotel operations.

Responsibilities

Endorse the business objectives, ethics, and values of Caesars Entertainment Inc.
Operate a closed-circuit television (CCTV) system to monitor casino activities and prepare reports and logs.
Present evaluations of observed illegal activity to appropriate departments and make necessary recommendations.
Make recommendations and enforce state and federal regulations.
Adhere to department, company, and state regulations, policies, and procedures.
Perform additional duties as assigned.
Demonstrate superior customer service skills to external and internal guests.
Maintain an upbeat, positive attitude and a friendly, helpful demeanor.
Use smiles, frequent eye contact, and a friendly tone of voice to project warmth and friendliness.
Promote Caesars Entertainment and project the company in a positive light to guests.
Complete ongoing games protection training.
Provide training assistance to new employees.
Interact with law enforcement and courtroom personnel.