Surveillance Operator

Lower Elwha Klallam Tribe•Port Angeles, WA

3d•$19 - $23•Onsite

About The Position

The Surveillance Operator monitors, detects, verifies, and reports gaming violations and other unwanted activity at the gaming facility. The position protects the Tribe’s assets, reputation, and standards and helps ensure compliance with Federal and Tribal laws, rules, regulations, and the Tribal–State Compact. The operator observes gaming activity and uses CCTV and surveillance software to review live and recorded video. Duties include documenting regulated and suspicious activity, verifying cash transactions and gaming paperwork, dispatching radio and phone communications, identifying barred or excluded guests, monitoring alcohol sales and bar activity, and carrying out regulatory escorts. The position may support law enforcement investigations and may require testimony before the Commission or a court. Other departmental duties and designated meetings or training may also be assigned. This role is at the Lower Elwha River Casino. The posting lists night-shift hours of 1530–0430, with availability across Monday through Sunday, and requires availability for weekends, holidays, rotating schedules, and assigned shifts. The posting describes both full-time and part-time schedules.

Requirements

Must be at least 21 years old.
High school diploma or GED required.
Must pass a credit and criminal background check and be suitable to hold a gaming license under tribal, state, and federal requirements.
Must possess and maintain a valid Washington State driver’s license.
Must complete UA testing before employment.
Knowledge and ability to use office equipment, including computers, copiers, and 10-keys, and Microsoft Office programs.
12 months of experience in the casino industry and/or a regulatory agency.
Knowledge and experience conducting financial investigations, including fraud, record searching, and criminal investigations.
Knowledge of Class II gaming regulations and rules applicable under IGRA, NIGC, the Tribal-State Compact, the Lower Elwha Gaming Commission, and casino-operation internal controls.
Excellent knowledge of operating and maintaining digital surveillance systems.
Strong mathematical and accounting abilities for computing and verifying daily cash transactions.
Excellent organizational, multitasking, and investigative reporting skills.
Must be able to work weekends, holidays, rotating shift schedules, and any assigned shift.
Must be able to sit and stand for extended periods, up to 10 hours a day.
Must be able to observe CCTV monitors and computers for extended periods.
Must be able to tolerate a smoking environment.
Must be able to lift and carry materials weighing 10–40 pounds.
Must have manual and hand dexterity for equipment operation.
Must disclose close relatives who work for the Gaming Operation or Commission and any other person residing in the same household, including a significant other.
Commission employees are prohibited from participating as players in gaming activities conducted by the Lower Elwha Klallam Tribe.

Responsibilities

Understand and apply Federal, State, and Tribal gaming rules and regulations.
Observe gaming activities to ensure rules and regulations are followed.
Operate and manage CCTV and surveillance software, including monitoring live feeds, reviewing recorded footage, and saving or exporting video.
Maintain detailed logs and incident reports for regulated activities, suspicious activity, incidents, and medical incidents throughout the casino property.
Verify cash transactions, jackpot wins, manual hand pays, and staff bank tills for accuracy.
Transmit and receive radio communications and phone calls with departments while performing dispatcher duties.
Recognize and report potential or existing safety hazards and internal or external threats to safeguard patrons, staff, and the facility.
Work with law enforcement during investigations and, when required, testify before the Commission or a court of jurisdiction.
Identify barred or excluded guests entering casino property.
Verify paperwork used for daily gaming-operation procedures and transactions.
Observe and monitor alcohol sales and bar activity to support the safety of guests and staff.
Perform required regulatory escorts throughout the casino property and necessary off-site escorts.
Perform other duties assigned by the Department Supervisor, Manager, or Director.
Attend meetings, training, or other proceedings designated by the TGA Supervisor or Director.