Surveillance Operator

Caesars Entertainment•Westlake, LA

About The Position

Surveillance Operators monitor gaming areas, back-of-house operations, and public spaces to uphold casino standards and protect company assets. The role involves observing live and recorded video feeds, identifying irregularities, documenting incidents, supporting investigations, and communicating findings to appropriate departments. Attention to detail, sound judgment, and dedication to maintaining a secure and fair gaming environment are essential. The Surveillance Operator operates a closed-circuit television (CCTV) system, prepares reports and logs, evaluates observed illegal activity, and provides findings and recommendations to the proper departments. The position also involves enforcing and adhering to applicable state and federal regulations and company policies. Operators deliver customer service to internal and external guests, may assist with training new employees, and interact with law enforcement and courtroom personnel.

Requirements

Must be 21 years of age or older.
Must have valid identification.
Neat, professional appearance and good personal hygiene.
Proficient in spoken and written English.
Must be able to obtain and possess a gaming license from the Louisiana Gaming Control Board.
Flexible to work various shifts, weekends, and holidays.
High school diploma or equivalent.
Ability to interface effectively with the public and co-workers.
Able to work in a very fast-paced environment requiring quick decision-making.
Able to process large amounts of information and take appropriate corrective actions.
Requires full dexterity and mobility throughout all shifts.
Regular use of office equipment and computers.
Ongoing games protection training is required.

Nice To Haves

Knowledge of casino and hotel operations.

Responsibilities

Endorse the business objectives, ethics, and values of Caesars Entertainment Inc.
Operate a closed-circuit television (CCTV) system to monitor casino activities and prepare reports and logs.
Present evaluations of observed illegal activity to the proper departments and make necessary recommendations.
Make recommendations and enforce state and federal regulations.
Adhere to department, company, and state regulations, policies, and procedures.
Perform additional duties as assigned.
Demonstrate superior customer service to internal and external guests through the stated Successful behaviors and Focus skills.
Maintain an upbeat, positive attitude and a friendly, helpful demeanor, with positive energy and enthusiasm.
Use smiles, frequent eye contact, and a friendly tone of voice to project warmth and friendliness.
Promote Caesars Entertainment and project the company positively to guests.
Provide training assistance to new employees.
Interact with law enforcement and courtroom personnel.