Surveillance Operator (Day Shift)

Churchill Downs Incorporated•Berlin, MD

About The Position

Ocean Downs Casino is hiring a full-time, year-round Surveillance Operator for the day shift, 7:45 a.m. to 3:45 p.m. The role pays $16.50 per hour and involves monitoring casino activities through the CCTV system, responding to requests for surveillance coverage, reporting and documenting procedural violations and unusual activity, and helping ensure compliance with regulations and company procedures. The position requires a high school diploma or equivalent and a Maryland State Lottery Agency license required of gaming establishment employees. The posting describes benefits including medical coverage, paid sick time, paid vacation time, paid personal time, holiday pay, and 401(k) options. Ocean Downs Casino is located in Berlin, Maryland, and is part of Churchill Downs Incorporated. The company describes its workplace as inclusive and collaborative, with a culture focused on respect, continuous learning, and growth.

Requirements

High school diploma or equivalent.
Vision correctable to 20/20.
Strong computer skills and proficiency with Microsoft Office products.
Ability to read, write, speak, understand, or communicate in English sufficiently to perform the position's functions.
Ability to consistently comprehend, retain, and execute written, verbal, and demonstrated directions, explanations, and guidance.
Ability to work in a fast-paced environment and communicate effectively with guests, coworkers, and management.
Must be able to obtain and maintain a license issued by the Maryland State Lottery Agency, required of gaming establishment employees.
Must be able to sit for long periods of time without difficulty.
Must be able to work a flexible schedule based on business needs, including days, evenings, nights, weekends, and holidays.

Nice To Haves

Previous experience in casino surveillance is preferred.

Responsibilities

Respond to calls requesting surveillance coverage.
Conduct surveillance through the CCTV system, using necessary equipment to observe, report, and record procedural violations and unusual activities.
Communicate violations promptly to appropriate supervisory personnel and follow up with accurate, detailed documentation.
Prepare additional reports as needed.
Conduct assigned tape reviews.
Document equipment malfunctions.
Comply with State Lottery Regulations, Internal Controls, and company Policies & Procedures.
Promote outstanding customer relations.
Promote honesty and trust among the team.
Perform other duties as assigned.