Surveillance Operator II (Swing Shift)

Rail City Casino•Sparks, NV

About The Position

Responsible for providing and maintaining a covert, proactive surveillance operation that protects and enhances the company’s overall operations. The role conducts surveillance of casino and slot operations, the cashiers cage, count activities, and other areas, and identifies and reports illegal, unusual, or policy-violating activity. Duties must be performed in accordance with company policies, departmental procedures, standards, and applicable gaming regulations. The position requires confidentiality, impartiality, strong attention and concentration, and the ability to respond calmly in stressful situations. The operator completes accurate reviews, observations, daily log entries, and reports; communicates findings to the surveillance manager and/or shift supervisor; and operates surveillance and computer equipment, including closed-circuit television, video recording and remote-control devices, and computers using MS Word and Excel. The role may require working any day or shift, including unscheduled shifts on short notice. A Gaming Registration is required.

Requirements

At least six months of previous Surveillance or gaming experience.
Thorough knowledge of casino operations, gaming regulations, casino games, and house gaming rules.
At least 21 years of age and a high school diploma or equivalent.
Excellent written and verbal communication and organizational skills.
Basic computer operational skills.
Ability to work any day of the week and any shift, and willingness to work unscheduled shifts on short notice.
Ability to read, write, and speak English fluently.
Ability to work well with coworkers and as part of a team, as well as independently.
High degree of personal integrity.
Ability to distinguish colors and/or markings.
Ability to maintain visual attention and mental concentration for significant periods.
Required Gaming Registration.

Responsibilities

Conduct clandestine surveillance of casino and slot operations, the cashiers cage, count activities, and other operations.
Complete reviews and observations accurately and in a timely manner.
Prepare precise daily log entries and reports, including who, what, when, where, and why.
Detect and report illegal or unusual activities to the surveillance manager and/or shift supervisor.
Proactively notify management of gaming, procedural, and policy violations.
Operate closed-circuit television, video recording devices, remote-control devices, and computers using MS Word and Excel.
Perform duties in accordance with departmental manuals, standards, procedures, regulatory requirements, and company policies.
Maintain impartiality and confidentiality regarding observed actions and behaviors.
Meet attendance guidelines and perform other duties as assigned.
Respond calmly in crisis and highly stressful situations, and work independently and as part of a group.