Survl Asst Shift Manager

PENN Entertainment • Kansas City, KS

1d

About The Position

The Surveillance Assistant Shift Manager supervises staff and oversees the daily management of a designated shift in the Surveillance Department. The role supports operational goals, performance and profit objectives, regulatory compliance, customer service, asset protection, and the integrity and efficiency of daily operations. The position may have supervisory responsibilities, including staff development, performance feedback, workflow management, and recommendations on staffing, scheduling, and employee performance. It may serve as a liaison with gaming regulators, law enforcement, and other agencies in the absence of the Surveillance Shift Manager/Manager and Director of Surveillance.

Requirements

• At least 21 years of age.
• High school diploma or GED.
• One to two years of casino Surveillance experience, or an equivalent combination of education and experience.
• Thorough knowledge of casino operations, casino games, and casino cheating and embezzlement scams.
• Comprehensive knowledge of video surveillance systems and database software.
• Advanced computer knowledge and proficiency in Microsoft applications, including email, incident report data entry, and report writing.
• Ability to read and communicate verbally in English; written English communication may also be required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions and to address problems involving several concrete variables in standardized situations.
• Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
• Ability to qualify for licenses and permits required by federal, state, and local regulations.
• Ability to meet the physical demands described, including standing, using hands, reaching, talking, hearing, vision tasks, lifting, moving, and other movements required in varying work areas.

Responsibilities

• Supervise staff and manage the daily operations of a designated shift, supporting operational goals and monitoring performance and profit objectives.
• Assist with creating efficient schedules while controlling labor costs, meeting staffing objectives, and maintaining coverage required by Gaming regulations.
• Assist with departmental budget processes, support budget initiatives, and report budget concerns to the manager.
• Promote and enforce customer service standards, addressing issues as they arise.
• Assist with enforcing gaming laws and regulations applicable to the Surveillance Department.
• Maintain operational integrity and ensure compliance with regulatory requirements, internal controls, policies, and procedures.
• Safeguard company assets and maintain strict confidentiality in departmental and company matters.
• Submit appropriate reports concerning incidents, infractions, and violations; conduct, supervise, and prepare reports relating to reported incidents.
• Examine and analyze property, processes, and procedures to oversee compliance policies.
• Serve as a liaison with gaming regulators, public law enforcement, and other agencies regarding Surveillance in the absence of the Surveillance Shift Manager/Manager and Director of Surveillance.
• Review financial reports to assess Surveillance operation efficiency and quality control.
• Assist with managing attendance and time records.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Support staff development and training programs and rewards and recognition programs to maximize employee engagement.
• Evaluate team members and provide constructive performance feedback.
• Recommend staffing, including interviewing and hiring, and scheduling plans and assignments to meet business needs.
• Manage work procedures and expedite workflow.
• Recommend employee performance actions, including discipline, coaching, and counseling.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy, increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED