Asst General Manager

Concord Hospitality Enterprises • Akron, OH

19h

About The Position

The Assistant General Manager supports all operational aspects of the property, including guest and employee satisfaction, financial performance, sales, and revenue generation, while helping ensure a solid return on investment. Working alongside the General Manager, the Assistant GM helps implement property-wide and brand service strategies and initiatives to exceed guest expectations.

As a Concord leader, the role includes inspiring the team, supporting team members in reaching their potential, creating an inclusive and positive work environment, and leading with integrity, transparency, respect, and professionalism. The Assistant General Manager oversees hotel departments, supports managers and supervisors, maintains brand and corporate standards, and helps ensure guest satisfaction and appropriate staffing.

Requirements

• Minimum 3–5 years of hospitality management experience, preferably in a hotel environment.
• Strong leadership and team development skills.
• Excellent communication, interpersonal, and organizational abilities.
• Proven track record in guest satisfaction and employee engagement.
• Knowledge of hotel operations, budgets, and financial reporting.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Ensure brand standards are maintained in each area of the property.
• Oversee the operation of all hotel property departments.
• Maintain current licenses and permits as prescribed by local, state, and federal agencies.
• Provide a safe working environment in compliance with OSHA/MSDS.
• Ensure compliance with corporate accounting procedures.
• Cover front desk shifts as needed.
• Ensure each department has accurate and complete inventory and that supplies are maintained.
• Assist with and approve department managers’ schedules in line with guest and hours/occupied room goals.
• Assist team supervisors and managers with constructive coaching and counseling.
• Focus on guest satisfaction scores and strategies for improvement.
• Provide excellent customer service and be readily available and approachable for guests.
• Assist managers with proactive hiring and ensure appropriate staffing levels in all areas.
• Support property-wide and brand service strategies and initiatives.
• Help oversee financial performance, sales, and revenue generation.

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed