Asst General Manager ("Subgerente General")

Azul Hospitality • Denver, CO

2d • $68,000 - $75,000 • Onsite

About The Position

The Assistant General Manager manages hotel operations and supports the hotel’s mission and overall success by meeting objectives related to revenue, guest and associate satisfaction, and operational effectiveness and efficiency. The role works with the hotel’s Management Team across property activities, including employees, maintenance, sales, and profit-and-loss controls, with the goal of maximizing profitability. The position is based at Aloft Denver Downtown in Denver, Colorado, and is full-time and exempt.

Requirements

• Bachelor’s degree required; a degree in Hotel/Restaurant or Business Administration is preferred, or equivalent education/experience.
• Hotel operations experience required.
• Three to five years of management experience required.
• Excellent leadership capability and customer-relations skills.
• Good verbal, written, and electronic communication skills; ability to speak, read, write, and understand the primary workplace language.
• Detail-oriented, with strong organizational and communication skills.
• Intermediate computer skills, including familiarity with Windows OS, MS Office, PMS, PBX, key systems, and POS; knowledge of computer programs and mathematical calculations.
• Budgetary analysis capabilities and the ability to analyze and forecast data, control payroll and production, and make judgments about property-level needs.
• Ability to deal effectively with internal and external customers, including with patience, tact, and diplomacy, and to gather accurate information to resolve conflicts.
• Ability to work independently, resolve issues, and apply analytical skills with attention to detail.
• Ability to supervise a large staff and accomplish goals on time.
• Thorough knowledge of federal, state, and local laws concerning equal employment opportunity, civil rights, occupational safety and health, wage and hour issues, and labor relations, including Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA, and applicable state and local analogues.
• Ability to travel occasionally as needed.
• Ability to provide and maintain a valid driver’s license, as the role may require operating motorized and electric vehicles.
• Ability to meet the described physical demands, with or without reasonable accommodation.

Nice To Haves

• Knowledge of loyalty programs, brand standards, and hospitality-industry systems.
• A degree in Hotel/Restaurant or Business Administration.

Responsibilities

• Coordinate, direct, and manage hotel operations to maximize profitability, ensure guest satisfaction, protect the business’s financial assets, and maintain the building.
• Work with the hotel’s Management Team to manage property activities, including employees, maintenance, sales, and profit-and-loss controls.
• Set quarterly goals for each department and monitor progress.
• Ensure product quality standards for hotel appearance, maintenance, and cleanliness.
• Maintain guest-service standards and a consistently positive guest experience.
• Oversee human resources matters, including interviewing, hiring, training, work assignments, coaching and counseling, and performance management.
• Monitor and control payroll costs and other expenses in accordance with budgets and monthly forecasts.
• Assist with profit-and-loss management by controlling costs and meeting budgeted CPOR.
• Promote clear communication, rapport, and cooperation among internal departments.
• Resolve difficult or unusual guest problems and encourage staff to exceed guest expectations.
• Provide staff with timely feedback, counseling, and performance evaluations.
• Attend hotel operations and rooms-department meetings and staff-related events.
• Recommend operational, procedural, or practice changes to the General Manager that could improve service or quality assurance.
• Monitor supplies inventories so staff have the tools needed to serve guests.
• Practice and ensure safe work practices, and ensure facility compliance with applicable government and regulatory requirements, including OSHA and Cal-OSHA.
• Assist with guest inquiries; follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and perform other reasonable duties requested by the General Manager.
• Maintain required attendance, grooming, and compliance with hotel rules and regulations; attend scheduled training sessions and meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager