Surgical Services Scheduler -Urology

Hartford Healthcare • Norwich, CT

1d

About The Position

The Surgical Services Scheduler is responsible for scheduling hospital-based urology procedures and surgeries in accordance with physician orders and insurance requirements. The role ensures that required paperwork, tests, clearances, and preparations are completed before surgery, and that patients receive clear pre- and post-surgery instructions. It also involves obtaining and maintaining surgical authorizations, reconciling dropped charges with authorized procedures, documenting authorizations in EPIC, and escalating issues when needed.

The scheduler coordinates with physicians, clinical staff, insurance companies, hospital teams, and other departments. The position requires coverage at other regional Urology offices, providing opportunities to work with multiple teams and communities. The scheduler communicates changes in payer or federal regulatory guidelines to the manager and relevant clinical and pharmacy staff.

Requirements

• Three years of experience in a healthcare setting.
• Knowledge of medical and insurance terminology, CPT, and ICD-10 coding.
• Computer skills.
• Exceptional organizational skills and attention to detail.

Nice To Haves

• Experience with practice management software.
• Ability to communicate in other languages.

Responsibilities

• Schedule hospital-based procedures and surgeries according to physician orders, insurance requirements, and assigned hospital block time.
• Communicate pre- and post-surgery instructions to patients and obtain completed consent forms and required tests or preparations.
• Prepare and distribute surgery packets to patients.
• Keep physicians and clinical staff informed about preoperative testing and maintain updated documentation and charts for physician review.
• Coordinate with hospital staff on scheduling, inpatient cases, and add-on procedures.
• Ensure that history and physical examinations, surgical clearances, blood work, and other required patient tests are completed.
• Scan necessary clinical documents.
• Contact insurance companies to obtain precertification based on the booking sheet and document authorization information in the chart.
• Obtain, maintain, and update surgical authorizations when booked cases change.
• Reconcile dropped charges with authorized procedures and escalate discrepancies when necessary.
• Maintain and manage resources, including access to insurance portals, and document authorizations in EPIC.
• Communicate payer and federal regulatory guideline changes to the manager, pharmacy staff, providers, and other clinical departments as applicable.
• Provide coverage at other regional Urology offices.

Benefits

• Career growth and movement opportunities within the network.
• Ongoing education and training.
• Robust benefits package, including medical, dental, and vision coverage options.
• Generous paid time off.
• Special Interest Groups.
• Referral Bonus Program.
• Wellness programs, including employee assistance and a focus on mental health.
• Employee discount programs, including discounts on services, products, and optional coverages.
• Supportive and collaborative culture.
• Awards and recognition.
• Flexible scheduling.
• Rewarding compensation.
• 401(k) with company match.
• Tuition reimbursement up to $5,250 after six months of employment.
• Up to 40% tuition discounts with partnering institutions for colleagues and dependents.
• State-of-the-art equipment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed