Medical Scheduler - Urology

Albany Medical Center•Albany, NY

About The Position

The Medical Scheduler - Urology supports patient registration and scheduling in a high-volume urology practice. The role assists patients at the front check-in desk, greets them professionally, updates registration, insurance, and scheduling information in electronic systems, and supports the clinical workflow. It also schedules follow-up appointments and referrals, explains financial obligations and regulatory forms, collects co-pays, and prepares disability and out-of-work or school paperwork. The Medical Scheduler communicates with patients, providers, clinical care teams, insurance companies, and other parties; answers and directs incoming calls; and obtains appropriate consents for patients who are wards of the state or represented by proxies. The role promotes an optimal patient experience and a safe environment, follows departmental policies and procedures, and protects sensitive patient and organizational information in accordance with applicable requirements.

Requirements

High school diploma or GED required.
Excellent customer service skills.
Ability to multitask in a high-patient-volume unit.
Ability to learn and use available resources.
Strong time-management skills.
Ability to review information and draw appropriate conclusions.
Good judgment and problem-solving ability, including escalating issues as needed.
Strong teamwork skills and work ethic.

Nice To Haves

Two to three years of office experience, or one year of related experience in a medical practice.
Experience using an electronic health record and Microsoft Office.

Responsibilities

Assist patients reporting to the front check-in desk and greet them promptly, courteously, and professionally.
Register and schedule complex patients and update registration, scheduling, and insurance information in the system.
Use the electronic medical record and scanning functionality to maintain patient records.
Update insurance information, record appointment attendance, collect co-pays, and perform other check-in duties.
Obtain appropriate consents for patients who are wards of the state and work with facilities to obtain consents from patient proxies.
Schedule follow-up appointments and referrals as needed when patients check out.
Communicate professionally and promptly with providers, patients, clinical care teams, insurance companies, and other parties.
Answer incoming phone calls and direct them appropriately to team members.
Prepare patient disability and out-of-work or school paperwork.
Discuss financial obligations, explain regulatory forms, and answer patient questions.
Work across multiple systems during patient-facing interactions and phone calls to complete accurate registration and support clinical workflow.
Support department plans, policies, procedures, and initiatives; represent Albany Medical Center and exemplify its CARES guiding principles.
Promote an optimal patient experience and patient and employee safety, maintain a safe environment, and promptly report issues.
Adhere to the established dress code and maintain a professional image.
Protect sensitive information by accessing only the minimum necessary information and preventing unauthorized access or modification.