Medical Scheduler - Urology

Albany Medical Center•Albany, NY

1d•$46,215 - $60,080

About The Position

The Medical Scheduler - Urology supports patient registration, scheduling, and check-in and checkout workflows in the HBD - Surgery Urology department. The role assists patients at the front check-in desk, greets them professionally, maintains records in the electronic medical record, updates insurance information, collects co-pays, and schedules follow-up appointments and referrals. It also coordinates appropriate consent forms for patients who are wards of the state or whose consent is provided by a proxy. The position handles complex patient registration and scheduling, prepares disability and out-of-work or school paperwork, explains financial obligations and regulatory forms, and responds to patient questions. It requires communication with providers, patients, clinical care teams, insurance companies, and other parties, along with answering and directing phone calls. The scheduler works across multiple systems during patient-facing interactions and calls to support accurate registration and clinical workflows. The role supports departmental and organizational plans, policies, procedures, and initiatives; promotes an optimal patient experience and a safe environment; and exemplifies Albany Med CARES guiding principles. The position may involve access to sensitive information, including HIPAA-protected health information, which must be accessed and used only as necessary for assigned duties and protected from unauthorized access or modification.

Requirements

High school diploma or GED.
Excellent customer service skills.
Ability to multitask in a high-patient-volume unit.
Ability to learn and use available resources.
Strong time-management skills.
Ability to review information and draw appropriate conclusions.
Good judgment and problem-solving ability, including escalating issues as needed.
Strong teamwork skills and work ethic.

Nice To Haves

Two to three years of office experience, or one year of related experience in a medical practice.
Experience using an electronic health record and Microsoft Office.

Responsibilities

Assist patients arriving at the front check-in desk and greet them promptly, courteously, and professionally.
Interact with a diverse patient population.
Use the electronic medical record to maintain patient records through registration and scanning.
Update insurance information, record appointment attendance, collect patient co-pays, and complete other check-in duties.
Coordinate proper consents for patients who are wards of the state and obtain consent from patient proxies through facilities.
Schedule follow-up appointments and referrals at checkout.
Communicate professionally and promptly with providers, patients, clinical care teams, insurance companies, and other parties.
Answer incoming phone calls and direct them to the appropriate team members.
Maintain a professional image by following the established dress code.
Manage registration and scheduling for complex patients and update registration, scheduling, and insurance information in the system.
Prepare patient disability and out-of-work or school paperwork.
Discuss financial obligations, explain regulatory forms, and answer patient questions.
Work across multiple systems during patient-facing interactions and telephone calls to complete accurate registration and support clinical workflows.
Support departmental plans, policies, procedures, and initiatives, and represent the ideals and principles of Albany Medical Center, the Practice, the Hospital, and the Center.
Promote an optimal patient experience, patient and employee safety, and a safe environment; promptly report issues and understand patient safety goals.
Protect sensitive information by limiting access, use, and disclosure to the minimum necessary and preventing unauthorized access or modification.