Registrar Scheduler Urology

Mount Nittany Health•State College, PA

About The Position

The Registrar Scheduler Urology performs administrative activities associated with patient office visits and participates as a member of the healthcare team to coordinate patient care with patients, families, and caregivers. The role greets and checks in patients, handles registration and insurance information, responds to telephone and visitor inquiries, and schedules and coordinates appointments. It also supports payment collection and cash balancing, patient instructions, insurance documentation, correspondence, reminder calls, office organization, and quality improvement activities. The position receives general supervision from the Practice Manager and does not supervise others.

Requirements

High school diploma or equivalent.
One year of experience, preferably in a medical practice or clinical setting.
Excellent customer service skills.
Knowledge of physician office procedures, medical terminology, grammar, and spelling.
Working knowledge of office equipment such as copiers, fax machines, telephones, and computers.
Ability to sort and file materials using alphabetic and numeric systems.
Ability to speak clearly and communicate effectively, and to read, understand, and follow written and verbal instructions.
Ability to record messages and patient data accurately.

Nice To Haves

Completion of a Medical Office Professional program or equivalent.

Responsibilities

Greet and check in patients, verify and update insurance information, provide necessary information, and assist patients with ambulatory difficulties.
Screen visitors, verify appointments, respond to inquiries, and direct visitors to the appropriate area.
Interview new patients, record required registration information, and create and enter that information in a computer account.
Answer telephone calls, take messages, respond to inquiries, transfer calls as appropriate, and respond to emergency calls according to established procedures.
Schedule, coordinate, and reschedule patient appointments using a computerized scheduler; relay updates to staff and maintain and update provider schedules.
Total charges, collect payments, issue receipts, and schedule future appointments as applicable.
Balance cash payments and cash on hand at the end of the shift according to cash control procedures.
Answer questions about appointments, testing, accounts, and charges, or refer inquiries to appropriate staff.
Instruct patients on preparation for office visits and special procedures, as well as insurance requirements.
Obtain insurance referrals or financial waiver documentation as required.
Prepare and mail new patient information packets and other office-related correspondence.
Ensure reminder telephone calls are made through the automated system and make follow-up calls as necessary.
Ensure daily call forwarding to and from the answering service.
Keep the work area neat and orderly and ensure office supplies are maintained at an optimal level.
Distribute forms and materials to patients, such as test results and prescriptions.
Participate in quality improvement activities and processes.
Perform related and miscellaneous duties as assigned.