Surgical Services- Communication Liaison
OhioHealth•Dublin, CA
•Onsite
About The Position
The Communications Liaison acts as a liaison between the patient, family and hospital staff for an assigned, specific unit. He/She ensures patient and family needs are being met. This position also collects information regarding the service provided to patients and their families.
Requirements
- High School or GED (Required)
- Communication and customer service skills
- Conflict resolution
- Diversity training
Nice To Haves
- Minimum 1 yr. previous hospital experience preferred.
Responsibilities
- Greets patients.
- Acts as liaison between staff and patients.
- Maintains constant communication with patients and families throughout their stay in unit.
- Ensures family s needs are met within unit.
- Works collaboratively with other departments to optimize patient and family perceptions of unit.
- Identifies areas and situations to maximize utilization of resources available to family.
- Determines any unmet needs of patients and/or families.
- Works with volunteer staff and provides support to staff to ensure appropriate coverage in unit.
- Acquires and evaluates data elements regarding program utilization.
- Monitors quality of program and reviews patient surveys to follow-up on potential customer service issues, as necessary.
- Assists in development and creation of patient/family education materials.
- Works with other hospital resources to promote and utilize materials as needed.
- Performs other unit related duties as assigned.
Benefits
- Great Place to Work CertifiedTM organization
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
