Surgical Srvcs Patient Liaison
About The Position
The Surgical Services Patient Liaison serves as the frontline representative between surgery patients, family members, medical staff, surgeons, and hospital support staff in the, to ensure services provided on the day of the patient’s surgery are correct based on identified patient care orders, and the needs and overall coordination of care is completed efficiently and in a timely manner to ensure the patient is prepared for surgery without delay. The liaison also assists the patient’s family members with technical assistance and patient’s status updates information while surgery is in progress. The Surgical Services Patient Liaison serves as the primary point of contact for surgery patients and their families on the day of surgery. This role coordinates communication between patients, families, surgeons, anesthesia, nursing, and support staff to ensure all care orders and preparations are completed accurately and without delay. The liaison provides real‑time updates to families during surgery, offers basic technical assistance, and helps guide them through hospital processes. Strong communication skills, professionalism, and the ability to work efficiently in a fast‑paced environment are essential.
Requirements
- Require an associate degree in business administration, or related field. A high school diploma/GED equivalent and additional relevant administrative work experience can be considered on a year-for-year basis in lieu of degree requirement.
- Require a minimum of three (3) years of administrative work experience preferably in a hospital or outpatient healthcare setting.
- Require Basic Life Support/CPR (BLS/CPR) certification. Must be obtained within thirty (30) days of hire/transfer date.
Nice To Haves
- Prefer basic understanding of medical terminology.
- Prefer basic working knowledge of commonly known computer applications, such as Microsoft Office.
- Prefer demonstrated effective written and verbal communication skills.
- Prefer demonstrated ability to establish and maintain effective working relationships.
- Prefer demonstrated ability to work independently without direct supervision.
- Prefer demonstrated ability to perform public speaking when needed
Responsibilities
- serves as the primary point of contact for surgery patients and their families on the day of surgery
- coordinates communication between patients, families, surgeons, anesthesia, nursing, and support staff
- provides real‑time updates to families during surgery
- offers basic technical assistance
- helps guide them through hospital processes
Benefits
- Paid Time Off (start earning PTO on day one of employment)
- Tuition Reimbursement
- Discounted Medical, Prescription, Dental, Vision Benefit Plans for Full & Part-Time Employees
- Flexible Spending Accounts (Health Care and Dependent Care) - Pre-Tax Dollars
- Life Insurance
- Disability Insurance
- Retirement Savings Plan: 403b
- Sarasota Campus for now - Discounted Child Care & Before and After School Program and Summer Camp!
- Bereavement Leave
- Free Parking
- On Campus Dining w/ a 10% discount
- Credit Union w/ teller machines on campus
- Direct Deposit
- Free Wellness Screening
- Free confidential counseling services
- Employee Discount Programs
- Recognition Programs
- Referral Programs
- Tremendous growth opportunities for hard workers!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
