Surgical Scheduler - Augusta, GA

Alliance Spine and Pain Centers•Augusta, GA

About The Position

Alliance Spine & Pain is seeking a full-time Surgical Scheduler for an ambulatory surgery center team in Augusta, Georgia. The role facilitates a positive patient experience as patients schedule and prepare for procedures, helps ensure efficient use of ASC and physician time, and supports maximizing procedure reimbursements from payers. The position works with patients, providers, the Precert department, the Front Office Manager, the Regional Administrator, and other staff to coordinate procedures and address scheduling or authorization issues.

Requirements

High school diploma or GED.
Working knowledge of Microsoft Office and eClinical.
Strong customer service skills.
Good command of spoken and written English.
Ability to work well with physicians, employees, patients, and others.
Ability to work independently with detail and accuracy.
Ability to use common sense and understanding to carry out written, oral, or diagrammed instructions.
Ability to handle problems involving several variables.

Responsibilities

Create and monitor ASC procedures within provider scheduling templates.
Ensure procedure orders align with payer medical-necessity guidelines; coordinate with providers and the Precert department to resolve issues.
Coordinate procedure timing with pre-certification availability and send pre-certification requests to the Precert department when procedures are scheduled.
Send SCS, DRG, PNS, pain pump, Vertiflex, and other “big case” referrals directly to the Neuromodulation Coordinator.
Communicate with the Front Office Manager and Regional Administrator about scheduling conflicts and resource limitations.
Contact patients when procedures need to be rescheduled and address their scheduling conflicts compassionately and effectively.
Meet with patients after clinic visits to review treatment plans, discuss payer requirements, explain pre-procedure instructions, and answer questions about procedures.
Ensure the Surgical Coordination Checklist and Pre-Procedure instructions are fully completed, signed, and dated by the patient and a witness.
When payer requirements cannot be reviewed with patients at the clinic window, complete the review by the end of the day and inform the provider of any issues.
Work with the manager to balance the schedule and monitor it for potential problems or improvements.
Review clinic orders, benefits, and patient surgical history as a first check that they coordinate for payable claims.
Call to confirm procedures where applicable.
Reschedule cancelled or no-show procedures.
Perform other duties as assigned.